Never Ordering a Schroeder Cab Again

[JSCHRO7376]

Well, I’ve been just made aware of this “issue” and I believe that I have to chime in and set a few facts straight:



Scott ordered his first cabinet ~ 8-9 months ago not being sure whether wanting a 4 or 8ohm cabinet; I’ve responded that if he plans to use it as a stand alone a unit with a 4 ohm impedance would be perfect, therefore he agreed to that;



a few months later, being more than impressed and pleased with his purchase and planning to replace his other cabinets (no pun intended just stating the facts) he ordered a 2nd cabinet also with a 4 ohm impedance but mentioning that his amp can just handle a 4 ohm minimum impedance;



I’ve informed him that our engineer offers a box wired in series and that he would be able to use it with both cabinets without any worries; I’ve sent him that box free of charge;

Upon receipt Scott informed me that he is unable to use that particular box; I’ve informed him that he needs to use special neutrik cables and emailed him a picture of the correct item asking him to try it that way and it would work perfectly since I’ve personally tested it;



After we haven’t heard from him in a while he informed me than that his 2 cabinets were useless without that box; I’ve responded that I will get in touch with our engineer and will send him a replacement also free of charge;



Now, our engineer is undergoing surgery and won’t be available for a few weeks; I’ve informed Scott of that fact stating that unfortunate things can happen but declaring the cabinets “useless” especially after he agreed to two 4 ohm cabinets is a bit more than far reaching;



People who know me are aware of the fact that I respond to emails in a very timely manner and often send out items free of charge even after a warranty expired;



Thank you

 

[kpc]

Well, I’ve been just made aware of this “issue” and I believe that I have to chime in and set a few facts straight:



Scott ordered his first cabinet ~ 8-9 months ago not being sure whether wanting a 4 or 8ohm cabinet; I’ve responded that if he plans to use it as a stand alone a unit with a 4 ohm impedance would be perfect, therefore he agreed to that;



a few months later, being more than impressed and pleased with his purchase and planning to replace his B….. cabinets (no pun intended just stating the facts) he ordered a 2nd cabinet also with a 4 ohm impedance but mentioning that his amp can just handle a 4 ohm minimum impedance;



I’ve informed him that our engineer offers a box wired in series and that he would be able to use it with both cabinets without any worries; I’ve sent him that box free of charge;

Upon receipt Scott informed me that he is unable to use that particular box; I’ve informed him that he needs to use special neutrik cables and emailed him a picture of the correct item asking him to try it that way and it would work perfectly since I’ve personally tested it;



After we haven’t heard from him in a while he informed me than that his 2 cabinets were useless without that box; I’ve responded that I will get in touch with our engineer and will send him a replacement also free of charge;



Now, our engineer is undergoing surgery and won’t be available for a few weeks; I’ve informed Scott of that fact stating that unfortunate things can happen but declaring the cabinets “useless” especially after he agreed to two 4 ohm cabinets is a bit more than far reaching;



People who know me are aware of the fact that I respond to emails in a very timely manner and often send out items free of charge even after a warranty expired;



Thank you

It's always good to hear both sides of the story. I thought as much....

 

[jnewmark]

Well, I’ve been just made aware of this “issue” and I believe that I have to chime in and set a few facts straight:



Scott ordered his first cabinet ~ 8-9 months ago not being sure whether wanting a 4 or 8ohm cabinet; I’ve responded that if he plans to use it as a stand alone a unit with a 4 ohm impedance would be perfect, therefore he agreed to that;



a few months later, being more than impressed and pleased with his purchase and planning to replace his B….. cabinets (no pun intended just stating the facts) he ordered a 2nd cabinet also with a 4 ohm impedance but mentioning that his amp can just handle a 4 ohm minimum impedance;



I’ve informed him that our engineer offers a box wired in series and that he would be able to use it with both cabinets without any worries; I’ve sent him that box free of charge;

Upon receipt Scott informed me that he is unable to use that particular box; I’ve informed him that he needs to use special neutrik cables and emailed him a picture of the correct item asking him to try it that way and it would work perfectly since I’ve personally tested it;



After we haven’t heard from him in a while he informed me than that his 2 cabinets were useless without that box; I’ve responded that I will get in touch with our engineer and will send him a replacement also free of charge;



Now, our engineer is undergoing surgery and won’t be available for a few weeks; I’ve informed Scott of that fact stating that unfortunate things can happen but declaring the cabinets “useless” especially after he agreed to two 4 ohm cabinets is a bit more than far reaching;



People who know me are aware of the fact that I respond to emails in a very timely manner and often send out items free of charge even after a warranty expired;



Thank you

Thanks for posting, Jorg. At least we have both sides now, especially the fact of the series box being what most of us thought it was.

 

[trickyric]

If you don't know the difference between "he knows" and "we can assume that he knows", you probably shouldn't give a writing class.

when you have to take my words and rearrange them to make a point, your point is worthless.
As I stated earlier. It was an assumptive statement.
I am so sorry you felt the need to change "Jorg by now has been told" which is clearly an assumption statement to "he knows" which I never said.
I'll try to post comments in more simple manner for you in the future

 

[trickyric]

again,
Since Jorg has stated he did not know. I apologize to him for the assumption

 

[Fredrik E. Nilsen]

when you have to take my words and rearrange them to make a point, your point is worthless.
As I stated earlier. It was an assumptive statement.
I am so sorry you felt the need to change "Jorg by now has been told" which is clearly an assumption statement to "he knows" which I never said.
I'll try to post comments in more simple manner for you in the future

And don't give a writing class, please.

 

[trickyric]

And don't give a writing class, please.

Thanks for your input. It is very valuable to me

 

[Fredrik E. Nilsen]

Thanks for your input. It is very valuable to me

Good!

 

[Deleted member 165050]

Enough, already

 

[seamonkey]

That is excellent customer support!

The coolest thing about 2 x 4ohm boxes and the temporary solution of a series box for 4-ohm minimum amp is: When the OP buys a new 2 ohm capable head - he'll get the most out of it with his two existing cabinets.

 

[Ben B]

Upon receipt Scott informed me that he is unable to use that particular box; I’ve informed him that he needs to use special neutrik cables and emailed him a picture of the correct item asking him to try it that way and it would work perfectly since I’ve personally tested it;

I think this was the source of the misunderstanding. Other than possibly color scheme, an NL4 connector looks like an NL2 connector. The OP already had cables with NL4 connectors, so, he believed the picture was of a cable he already owned.

After we haven’t heard from him in a while he informed me than that his 2 cabinets were useless without that box; I’ve responded that I will get in touch with our engineer and will send him a replacement also free of charge;

Rather than asking the customer to doublecheck to see if his cables had NL2 connectors, Jorg promised to send another series box. So, the customer at this point had no reason to believe it was simply a cable issue. And delivery was delayed due to the engineer being unavailable. I understand the customer's frustration.

 

[FunkHead]

Well, I’ve been just made aware of this “issue” and I believe that I have to chime in and set a few facts straight:



Scott ordered his first cabinet ~ 8-9 months ago not being sure whether wanting a 4 or 8ohm cabinet; I’ve responded that if he plans to use it as a stand alone a unit with a 4 ohm impedance would be perfect, therefore he agreed to that;



a few months later, being more than impressed and pleased with his purchase and planning to replace his B….. cabinets (no pun intended just stating the facts) he ordered a 2nd cabinet also with a 4 ohm impedance but mentioning that his amp can just handle a 4 ohm minimum impedance;



I’ve informed him that our engineer offers a box wired in series and that he would be able to use it with both cabinets without any worries; I’ve sent him that box free of charge;

Upon receipt Scott informed me that he is unable to use that particular box; I’ve informed him that he needs to use special neutrik cables and emailed him a picture of the correct item asking him to try it that way and it would work perfectly since I’ve personally tested it;



After we haven’t heard from him in a while he informed me than that his 2 cabinets were useless without that box; I’ve responded that I will get in touch with our engineer and will send him a replacement also free of charge;



Now, our engineer is undergoing surgery and won’t be available for a few weeks; I’ve informed Scott of that fact stating that unfortunate things can happen but declaring the cabinets “useless” especially after he agreed to two 4 ohm cabinets is a bit more than far reaching;



People who know me are aware of the fact that I respond to emails in a very timely manner and often send out items free of charge even after a warranty expired;



Thank you

It sounds like you went out of your way to give great customer service. I am glad you had a chance to clear up the facts.

 

[FunkHead]

I think this was the source of the misunderstanding. Other than possibly color scheme, an NL4 connector looks like an NL2 connector. The OP already had cables with NL4 connectors, so, he believed the picture was of a cable he already owned.



Rather than asking the customer to doublecheck to see if his cables had NL2 connectors, Jorg promised to send another series box. So, the customer at this point had no reason to believe it was simply a cable issue. And delivery was delayed due to the engineer being unavailable. I understand the customer's frustration.

This is just more assumption. This is really just between the buyer and seller.

Also, Nobody's perfect but seriously, Jorg has gone to some pretty far lengths to accommodate the OP.

Some people just can't be pleased and I truly believe the OP to be one of them.

 

[Fredrik E. Nilsen]

I think this was the source of the misunderstanding. Other than possibly color scheme, an NL4 connector looks like an NL2 connector. The OP already had cables with NL4 connectors, so, he believed the picture was of a cable he already owned.
Rather than asking the customer to doublecheck to see if his cables had NL2 connectors, Jorg promised to send another series box. So, the customer at this point had no reason to believe it was simply a cable issue. And delivery was delayed due to the engineer being unavailable. I understand the customer's frustration.

It seems to me like OP has given the impression that he knows what he's talking about, but in reality he doesn't (as we can see from this thread).

 

[Ben B]

This is just more assumption.

I'm not sure why you think it's assumption. I think it's clear based on Jorg's post and the OP's post's that a picture of the needed cable was sent, but there was no discussion of making sure the cable had an NL2 connector.

Some people just can't be pleased and I truly believe the OP to be one of them.

Now that would be an assumption.

 

[FunkHead]

I'm not sure why you think it's assumption. I think it's clear based on Jorg's post and the OP's post's that a picture of the needed cable was sent, but there was no discussion of making sure the cable had an NL2 connector.


Now that would be an assumption.

Because you're guessing that Jorg just sent a new box without the OP assuring him the 1st one wasn't functional. I would guess the opposite. I suspect that OP convinced Jorg that He tried everything possible but the original box was non-functional.
Regardless, I don't feel Schroeder Cabinets needed to get dragged through the mud like this.

 

[Ben B]

It seems to me like OP has given the impression that he knows what he's talking about, but in reality he doesn't (as we can see from this thread).

I didn't detect him implying that he was an expert with gear. I believe somewhere he wrote that that had been playing for many years. And, as we all agree, he was not knowledgeable regarding speakon connectors. And that's okay, we all learn over time.

 

[Ben B]

Because you're guessing that Jorg just sent a new box without the OP assuring him the 1st one wasn't functional. I would guess the opposite. I suspect that OP convinced Jorg that He tried everything possible but the original box was non-functional.
Regardless, I don't feel Schroeder Cabinets needed to get dragged through the mud like this.

I'm not guessing anything. I'm just reading the OP's and Jorg's post. It seems pretty clear that checking for an NL2 connector was never discussed. Now here's a guess... if checking for an NL2 connector had been discussed in the private conversations between the OP and Jorg, this thread never would have been created.

 

[12bass]

Perhaps the OP was unaware that there are three genders on the planet Speakon?

 

[Fredrik E. Nilsen]

I didn't detect him implying that he was an expert with gear. I believe somewhere he wrote that that had been playing for many years. And, as we all agree, he was not knowledgeable regarding speakon connectors. And that's okay, we all learn over time.

Of course, it's ok not to be an expert. From here, it seems like OP has implied more knowledge than he actually had.