I hate to resurrect an old argument in this thread, but wanted to state my 2 cents... my first one had a neck issue where I got the neck perfectly straight from first fret to last, but with the bass laying down flat on a table, you could see how the neck was not parallel with the body, there was an angle where the two met. No amount of experimenting with the trusses or string heights could get around it, low action was not achievable, and anything close to it had buzz on the uneven frets around 3 or 4.
Why did I send it to MF for replacement rather than Ric for fixing?
This batch of early ones had many QC issues, and very odd ones at that. Most that had a good chance of leaving obvious marks of repair, or not being fully repaired. My concern was that if I sent it back to Ric, I'd be out of a bass for another month, and I could receive it back and it not be good enough. Worst fear is that it comes back with no changes at all. By that time, MF would have been out of replacements, and I would have to either gamble on Ric again or pay for professional work, something that none of my ~$500 basses has required.
So, THAT is why we were so quick to ship em back for replacements than mess around with repairs. If Ric QC has improved since then, I will see it in the newer model that I receive, and they'll be back in my good graces. The one I sent back can be sold at a super discount for the price that its worth, and that is the price of a defect. If John Hall disagrees, he can improve his general QC process... I know that Ric thinks TB is a Ric-hater forum, but obviously we wouldn't be spending so much time, cash, and effort if we did not have faith in the Rickenbacker name.
Fair enough Fuzz. Good reply.
Don't know of ANY other company out there that provides this level of customer service.