Feel good customer service story of the day:
Ordered a TB500 back in 2011. After using it a few months it blew a fuse at rehearsal. Didn't have the best luck finding the proper fuse at the local shops, so I got lazy and shelved it for the time being. Fast forward 3 1/2 years, and I finally decided to order new fuses online. To be fair, the band didn't last and I hadn't been actively playing during this time frame; I'm not THAT lazy!
Sure enough, the TB500 wouldn't go from Off to Standby without blowing the fuse (and dimming the lights a bit). Being a bit bummed that the warranty period came and went while it sat on my dresser and after reading numerous reports of early TB500s having a few problems, I decided to play it safe and send it in to Orange. They gave me the address & RMA #'s, etc, and said they'd contact me about payment and then ship it back to me.
So today just before I leave for work, the doorbell rings and there's my Terror Bass sitting on the porch. They haven't sent me any bill; it just suddenly showed up. Didn't have time to open it, so I spent the day at work wondering if it was actually fixed, or that they didn't just decide it was dead beyond hope and sent the corpse back to mock me.
Glad to say it works like a champ! No idea what the problem was, or if I'll actually have to pay for it. I assume they'd probably bill me BEFORE shipping it back to me, yeah? Unless they just figure they know where I live and have tons of evidence that shows I sent it in. Just seems strange. Maybe it was such a simple fix that they didn't have the heart to charge me. Highly impressed with them either fixing it for free, or having a huge level of trust in regards to payment. Also a fairly quick turnaround; 3 weeks to the day, during the onslaught of the holidays.
Orange already had my heart when I fired up the TB500 the first time, now they REALLY have my attention!