The last two times I have bought strings, replacement strings or accessories, I have ordered them from Bass Strings Online. I never even mentioned during the ordering process that I was a TBer and I still got a crazy fast turnaround time and shipment and great service. Both times I received an order confirmation. I only wish I needed to order more and more often so I could contribute my part in supporting.
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Ordering from BassStrings Online? Maybe just me but...
- Thread starter Johns Bass
- Start date
ive had the same experiences.. was waiting for strings to come for a about a week so I called to follow up but found out they were out of stock. but still Jason Took care of me
and rushed my replacement strings. they are not perfect and make mistakes but they do make it up to you and try to make it right.
August
and rushed my replacement strings. they are not perfect and make mistakes but they do make it up to you and try to make it right.
August
You're not an isolated case. I've been ordering from BSO since 2011, and there have been some hiccups with orders.
However, what's highlighted above is the reason I continue to place orders. I never realized such a high level of customer service could exist for something as pedestrian as bass strings until I ordered from Jason.
I hope you give you them another chance.
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I understand what you mean. The thing you have to remember is that La Bella does a lot of custom order stuff.
For example, I ordered a set of La Bella White Nylon Copper Tapewounds 45-105 regular long scale on July 9. I just got the "Order Shupped" email yesterday. I expected a bit of a wait based on the experiences of others here.
Just how it goes. Jason is a great resource for us here and I appreciate his service.
For example, I ordered a set of La Bella White Nylon Copper Tapewounds 45-105 regular long scale on July 9. I just got the "Order Shupped" email yesterday. I expected a bit of a wait based on the experiences of others here.
Just how it goes. Jason is a great resource for us here and I appreciate his service.
Love BSO. I order all my strings from them. If it's a larger order I'll call Jason and do it over the phone like I just did for my Darkglass Vintage Ultra. I usually receive the items one or two days after I place my order because I'm also in SoCal. The discount doesn't hurt either!
BSO is the only website I will ever use to buy strings. La Bella limited edition tapes? YES PLEASE.
I can't count how many orders I've placed with BSO. Anytime I've had to wait for strings, it was always from one of two string particular string companies. Everything else Jason always gets out right away, 2 days cross country to my door. So the issue seems to be with these two particular string makers themselves. In fact I ordered a set from one of those makers yesterday and I'm prepared to wait as I don't need them right away. If you just look at what all the delayed orders have in common you can pretty much figure out what companies they are 
It happens sooner or later - no matter which company it is.
To me, the mark of a good company isn't that they're always perfect. It's how well they handle a customer's problem when it's brought to their attention.
I've had a very positive experience with BSO such that I order all my strings through them. And the only time I had an issue (defective G string in a set I ordered, from them) they got it promptly and efficiently resolved. All I had asked was whether I should go directly to Rotosound or them to talk about getting a replacement string. BSO handled the entire customer service bit for me. I received a replacement for the entire set. Something I would have never expected nor even asked for.
Marvelous company. Highly recommended.
To me, the mark of a good company isn't that they're always perfect. It's how well they handle a customer's problem when it's brought to their attention.
I've had a very positive experience with BSO such that I order all my strings through them. And the only time I had an issue (defective G string in a set I ordered, from them) they got it promptly and efficiently resolved. All I had asked was whether I should go directly to Rotosound or them to talk about getting a replacement string. BSO handled the entire customer service bit for me. I received a replacement for the entire set. Something I would have never expected nor even asked for.
Marvelous company. Highly recommended.
Better prices.
Personalized service.
Custom string sets/guages available.
Support the TB community.
Support the small businessman.
No chance of counterfeit strings.
Strings are factory fresh, and have not been sitting around in some warehouse for who knows how long.
All from www.bassstringsonline.com
devnulljp
Supporting Member
Must have been an outlier -- certainly seems like a very rare occurrence.
I've had a bunch of dealings with bassstringsonline and every one has been awesome.
I've had a bunch of dealings with bassstringsonline and every one has been awesome.
Last time I ordered I ordered low E string for a bass VI. I got an email saying it was out of stock. I tried to cancel the order online and was unable to do so. About two months later it arrived in the mail; but I had already sold the bass VI it went on.
Granted, I never called them; and I probably could have had my order cancelled if I had.
Granted, I never called them; and I probably could have had my order cancelled if I had.
I had exactly the same problem with my Medium Scale Deep Bass Strings. When contacted the staff were great, however its their ordering system which did not clearly state that they did not have my product in stock.
We do not have single Bass VI strings listed on the website except for High C flatwound La Bella bass VI and it is only able to be found from a search.
Reply to any order email with a question. Any request for a cancellation is done with no questions asked.
Are you sure it was from us?
I just recall the situation that happened about 2 years ago. I had just purchased a 12 string bass Jason did not have pre-packaged sets at the time.
We spent about a half an hour discussing the ins and outs. He selected a number of strings to assemble a custom set by hand while I'm standing there taking his precious time.
Did he charge me extra? no...Did he rush me out the door no.
We sat and discussed his pending move to a new location, the expansion of his business, very friendly and open; it's like I was hanging with a friend at a bar rather than being a customer who is only handing him less than $100.
He took two hours of his day to make in profit, potentially 20 bucks off of me
I mean I was floored.
Jason you are the man
We spent about a half an hour discussing the ins and outs. He selected a number of strings to assemble a custom set by hand while I'm standing there taking his precious time.
Did he charge me extra? no...Did he rush me out the door no.
We sat and discussed his pending move to a new location, the expansion of his business, very friendly and open; it's like I was hanging with a friend at a bar rather than being a customer who is only handing him less than $100.
He took two hours of his day to make in profit, potentially 20 bucks off of me
I mean I was floored.
Jason you are the man
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I will only order strings from BSO. I experienced an issue with one of the strings in a prepackage set and emailed Jason. He responded right away letting me know that he was sending a replacement string no question asked. IMO I get better customer service from him then when I used to shop as the local big box store. Jason made me fell like I was family vice just another dollar.
BSO is top notch! I have ordered several times and even my last order I clicked the wrong strings online and called and left a voicemail and had an email updating my order that night. Jason runs a great operation and I will not buy strings from anyone else.
I've ordered many times from BSO. The first time I ordered, I wasn't sure about a few stuff so I contacted Jason and he replied as soon as he could. Super helpful. Super nice!
Just too bad I live in Canada....our dollar sucks so I can't give him mah moneh!!!!
Just too bad I live in Canada....our dollar sucks so I can't give him mah moneh!!!!
As Russian former-NHL goaltender once said, "y u hafta be mad? it's only [strings]. y u mad?"
Do you need a Snickers bar, dude? xD
I've always had good experiences with them. I agree, you should have been emailed about it. But it's a small company. Things happen. Wouldn't turn me off from future orders.
