Ordering from BassStrings Online? Maybe just me but...

[tbz]

At this point I take all of my business to Jason first, unless it's a piece of gear I know he simply can't obtain for me.

It's shocking what a difference there is between working with him and trying to work with GC on *anything*.

 

[Nev375]

As Russian former-NHL goaltender once said, "y u hafta be mad? it's only [strings]. y u mad?"

Do you need a Snickers bar, dude? xD

If I PM you my address will you send me one?

 

[blacktocomm]

Most of my experiences have been good, but I had the same issue with my last order. Strings were listed as in stock on the website, but after six days of no contact or strings I dropped an email only to find that they were actually out of stock.
They received a shipment the following day and got my strings in the mail to me shortly thereafter. Not a huge deal, but disappointing to spend a week waiting around. A quick email informing me that the website info was incorrect without me having to inquire about the status of my order would have gone a long way.

 

[SLaPiNFuNK]

Most of my experiences have been good, but I had the same issue with my last order. Strings were listed as in stock on the website, but after six days of no contact or strings I dropped an email only to find that they were actually out of stock.
They received a shipment the following day and got my strings in the mail to me shortly thereafter. Not a huge deal, but disappointing to spend a week waiting around. A quick email informing me that the website info was incorrect without me having to inquire about the status of my order would have gone a long way.

Thank you for your feedback! Like this thread this helps me improve. This shed the light on an issue that I knew needed to be addressed and is just stressing it more. I was hoping it would be fixed when I launch the new site but I need to get it fixed sooner.

 

[blacktocomm]

Thank you for your feedback! Like this thread this helps me improve. This shed the light on an issue that I knew needed to be addressed and is just stressing it more. I was hoping it would be fixed when I launch the new site but I need to get it fixed sooner.

For the record, overall I have been very pleased with the selection and level of service you give at BSO. Your positive attitude and desire to fix these minor hiccups is one reason why I will gladly continue to shop exclusively at your site for all my strings.

 

[NightW0lf]

I've only had positive experiences with BSO, even from Canada. The only time I purchased from somewhere else was because I needed it that day (it costs more to get them in store, even with the poor exchage rate). Great communication, and always trying to fix any possible issue quickly (like sending individual strings when out of a specific set).
I hope he never goes out of business.

 

[K-man]

Another Canadian customer who has been very happy with BSO. Great service. A great selection of strings.

 

[peledog]

Nothing but praise from me!

 

[Plutonium244]

No one's perfect, but Jason comes pretty close. I can tell you that Jason has gone WAY out of his way for me, and kept his word on things that were not at all to his advantage to have done so. Any other retailer would have said "sorry, but..."

Also, the time he called me on a Sunday morning to confirm details on an order I'd placed 20 minutes earlier online, so that he could ship it out Monday morning, was pretty impressive customer service.

Still Da Man, in my book. One of these days I will buy a bass from him as well, so far just amps, cabinets, strings, and miscellaneous.

 

[bunkaroo]

At least Jason replies to messages unlike some other string sellers I used to deal with....

 

[RattleSnack]

Positive experience from me, too. Two orders, received in Europe without problem, great prices. Great service!

 

[staurosjohn]

This has to be an isolated instance with me as I just got off the phone (for like an hour) with Jason. Actually he called when he saw this post so that's a completely extreme level of service that I never would have expected from anyone. He just wanted to make sure we were cool. We're both good with the details and for him to take the time to actually call me about the situation was a extreme level 0f customer service that I never would of expected from anyone. However, like I said previously, this was my first order and I just didn't know so I was asking for input from you folks (thanx to all who jumped in). I had originally assumed that what wasn't the norm but I just didn't know.

LEAVE JASON ALONE!

 

[carsbybigd]

I live in CA not far from BSO and their stuff usually arrives super fast . I've never had a problem . Even met and talked to Jason at Bass Player Live a couple of times . I always tell guys to check them out , they always have the Rotosound nickel strings I like in stock when others don't .

 

[gregmon79]

I love BSO and Jason! He runs a superb site and I will buy from him until I can't any longer.

But yes, I've had that where I ord a set or two and nothing happens for a week or so. I just reach out and he usually gets back to me the same day at that point. He's always polite and helpful and always tells me exactly what's happening with my order. I think his early alert system for things that are either hung up for whatever reason or backordered stuff could be improved. But that's about it. It doesn't bother me much though because I understand he runs a rather large online store and I don't think he has a ton of employees working there. So I get it. But either way, BSO rock.

 

[JKB1957]

Never had a problem with Bass strings on line. I have received orders promptly. Had to wait on one order, but received an e-mail stating strings were on back order, then received an e-mail when the string came and were shipped to me. Seems like they were responsive to your issue. Overall I like this company and will use them again. Keep the groove.

 

[bonz - darrell]

Nothing but good things to say about BSO and Jason. He was helpful on finding oddball strings, and making suggestions that work.

Thanks Jason!

 

[mellowinman]

See my sig. I ONLY get my strings from Bass Strings Online.

 

[Gaolee]

I just ordered a set to try on one of the 'Birds. I'll be ordering a set of tapewounds pretty soon, when I finally get around to installing the third pickup in another one. I don't think there's anywhere else that carries the kind of selection BSO has. I get DB strings from Gollihur, and BG strings from BSO. That's pretty much it. It saves the brain space for other adventures.

 

[FrankLowend]

I just bought once and some weeks afters I received an Elixir set without problems.
Not since I live in Brazil...

 

[jcerio]

BSO is my first stop for pretty much anything he has available. I try to order ahead so I have soares on hand. Never steered me wrong!