well FWIW I was an active participant. and there is a lot of collected information there, and relative civility *SHOCK*
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Rickenbacker finish issue (Resolved by RIC)
- Thread starter Wolfenstein666
- Start date
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- Tags
- rick
So I clicked on it. Started surfing around, and then.....
Realized I have the platypus bass cab.
Realized I have the platypus bass cab.
I saw that too, and thought, really? This can't be happening again.
I opted not to click on it.
Although now I am tempted............
I hope they're not saying a photocopy will not suffice and that you have to send in the actual receipt. I'd be really leery of letting that go.
I have it saved as PDF file directly from WW. I'm in cahoots with WW and I'm sure they'd send RIC all the information they had if I requested them to.
SORRY, *DISLAIMER* IMHO, ymmv, what works for you works.... can we still be friends
?
SORRY, *DISLAIMER* IMHO, ymmv, what works for you works.... can we still be friends
Haha, of course! I don't care if it's the platypus cab or not, I love the way my rig sounds. I'm more than happy with it.
And that, is the the essence.Haha, of course! I don't care if it's the platypus cab or not, I love the way my rig sounds. I'm more than happy with it.
If it sounds good to you, it sounds good (bill fitzmaurice)
It was just too bulky, for my old but to shuffle around. I found a rig that I love now. Whole stack weighs in at 75lbs.
112/115 D800 Mesa Subway
Sounds great man, punches right through the mix!
Thanks! Not the best recording ever, just a hastily assembled set up. But it gets the point across.
Nice! Sounds like a workout to play! Thanks for the clip!
UPDATE:
My card has been delivered to RIC. I confirmed their receipt with their service department, and they responded almost immediately. They just confirmed that the paint bubbling around the bridge was the issue, and according to whomever I have been emailing with they are going to get the paperwork rolling on their end.
It's looking promising.
My card has been delivered to RIC. I confirmed their receipt with their service department, and they responded almost immediately. They just confirmed that the paint bubbling around the bridge was the issue, and according to whomever I have been emailing with they are going to get the paperwork rolling on their end.
It's looking promising.
Well guys, I think that about finishes it.
RIC just sent me instructions and an RA number for returning my bass and confirmed that the warranty work will be done.
What a ride.
I have to say I'm extremely happy that it worked out. I didn't really know how it was going to end up for a while.
MY ADVICE WHEN DEALING WITH RIC- If you buy new, get that warranty card sent in, make copies of EVERYTHING, and be courteous and have your ducks in a row before even reaching out to them. To be quite honest, other than the snarky CS guy I originally ran into when I first called this has not been an awful warranty road. Compared to what I heard I was prepared to dig in my heels in, and I'm extremely thankful it didn't come down to that and that RIC does in fact stand by their warranty and their product.
I'll update this once my RIC gets there, and I'll update it again once I receive my instrument back. Thanks to everyone that has chimed in and stayed tuned! All very much appreciated.
The only bad part is my Ric is gonna be gone for awhile......good thing there's gonna be a NBD post here hopefully tomorrow.
RIC just sent me instructions and an RA number for returning my bass and confirmed that the warranty work will be done.
What a ride.
I have to say I'm extremely happy that it worked out. I didn't really know how it was going to end up for a while.
MY ADVICE WHEN DEALING WITH RIC- If you buy new, get that warranty card sent in, make copies of EVERYTHING, and be courteous and have your ducks in a row before even reaching out to them. To be quite honest, other than the snarky CS guy I originally ran into when I first called this has not been an awful warranty road. Compared to what I heard I was prepared to dig in my heels in, and I'm extremely thankful it didn't come down to that and that RIC does in fact stand by their warranty and their product.
I'll update this once my RIC gets there, and I'll update it again once I receive my instrument back. Thanks to everyone that has chimed in and stayed tuned! All very much appreciated.
The only bad part is my Ric is gonna be gone for awhile......good thing there's gonna be a NBD post here hopefully tomorrow.
..................make copies of EVERYTHING, and be courteous and have your ducks in a row before even reaching out to them........
This is very, very, very good advice with regards to ANY customer service communication.
Especially the 'courteous' part.
If you come at someone with an aggressive attitude, you're pretty much guaranteed to start off on the wrong note.
Why poison the air right off the bat?
Glad to hear it's working out! 9 times out of 10 companies will stand by their products and warranties, at least that's what I've found. Sometimes the waiting game to have the warranty issue resolved can be a headache. If you start jonesing while waiting for its return feel free to stop buy and bang out a few notes on mine!
So glad to hear about this. Thank you for being so diligent in updating the thread.
I don't think the jonesing will be too bad, they said they'll only have it for about a week or so. I'll never turn down an offer to play a Rick!
My NBD should also help allieveate any side effects.
Good to hear a positive Ric CS story for a change, been a little thin on the ground in recent times. Good luck with it, hope it comes back in the gleaming perfection you paid for!
Gotta say - I didn't see that coming. Very cool.
And now we can get back to bitching about tail lift and crooked bridge pickups!!
Cool.
