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Rickenbacker finish issue (Resolved by RIC)

Actually I just looked at mine an yes, it HAS grown. Hmm rethinking.,...
 

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Email I just sent to RIC:

I have found the original warranty card included with my instrument. My local USPS has closed for the day, I will mail it tomorrowwith tracked shipping to ensure timely delivery and receipt, along with a copy of my original sales invoice.

Sincerely.


I would think that should cover it.
Tracked shipping won't cover it you need to make sure you get a signature, otherwise they can still claim they didn' t get it.
 
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And as a quick aside, much applause to the collective TB community for actually having a civil thread regarding Rickenbackers. :D:thumbsup:

Again, a genuine thanks to everyone who has helped out. A lot of you really went out of your way to research stuff and post it here, and that's awesome.

I'll be sure to keep updating this thread until the issue is completely closed.
 
Roger that. I will make sure and spend the extra coin for shipping costs to ensure beyond any doubt that it was received by RIC.
Sorry for harping, just trying to help you have a positive outcome. I have years under my belt dealing with slimebags.. don't give them ANY conceivable wiggle room, or Poof! They're off the hook.
 
I've only been playing bass for a bit over two years now and I don't have an opinion of Ric basses (other than that they look pretty cool) due to having never played one.

In saying that, I have already formed an opinion of their QC and customer service from many threads here on TB and the 'net in general and I can categorically state that I will never buy a new bass of theirs. I won't say that i'll never buy a second hand one however it would have to be a bargain and that just doesn't seem to happen with them, particularly here in Oz.

What I don't understand is how many people will overlook or defend Rics that have obvious flaws in their finish or parts fitting. It is a premium priced product and "Made In The USA" used to mean well built and finished. Would any of those that defend the defects as "part of the Ric mojo" accept peeling paint or other defects in a Cadillac, or put up with that company stonewalling on warranty? Would they continue to buy them when well known preventable issues keep arising? I know plenty of people have perfect Rics and love them (well, except for that crooked pickup, or that misaligned bridge), but when stories such as one in this thread stating that two out of three Rics in their local GC has finish issues come up repeatedly then there is a problem with their product.

I just don't understand.
 
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I've only been playing bass for a bit over two years now and I don't have an opinion of Ric basses (other than that they look pretty cool) due to having never played one.

In saying that, I have already formed an opinion of their QC and customer service from many threads here on TB and the 'net in general and I can categorically state that I will never buy a new bass of theirs. I won't say that i'll never buy a second hand one however it would have to be a bargain and that just doesn't seem to happen with them, particularly here in Oz.

What I don't understand is how many people will overlook or defend Rics that have obvious flaws in their finish or parts fitting. It is a premium priced product and "Made In The USA" used to mean well built and finished. Would any of those that defend the defects as "part of the Ric mojo" accept peeling paint or other defects in a Cadillac, or put up with that company stonewalling on warranty? Would they continue to buy them when well known preventable issues keep arising? I know plenty of people have perfect Rics and love them (well, except for that crooked pickup, or that misaligned bridge), but when stories such as one in this thread stating that two out of three Rics in their local GC has finish issues come up repeatedly then there is a problem with their product.

I just don't understand.

It certainly isn't acceptable, and I have not or will not defend them against that point, because what you said is 100% true.

There will be defects in any major product, period. And I think this is a case of the guy who got the bad one is 1000x more likely to write up a bad Yelp review than the guy who had a good experience. Many people have gotten great Rics, and a lot of people haven't. I'm trying to not let my opinions be biased by other people's experiences, but I am certainly wary.

The thing with ric's in particular (imo) is that quality or CS aside, nothing can pretend to be or imitate a Rickenbacker. There is only one rickenbacker. Either you love them or you don't, but those that do overlook the flaws. Kind of like that girlfriend you know you should dump, but can't quite because the way she eats toast is really cute.
 
So this thread got me thinking and I decided to see if my 2015 Ruby Red had this problem.

UAmUCNV.jpg


Seems to be there, but so far it's sticking really close to the bridge. I then went back and looked at this photo I took back when I first got the thing on Christmas Eve.

D2tFEHb.jpg


Looks like it was there all along. Doesn't seem to have gotten any worse in the last two months.

I really like everything about the instrument, and that small blemish really doesn't bother me, so I'm just going to leave it be. If it ever gets a lot worse, I'll just have the thing refinished in a rare color. Perhaps burgundy, or white tuxedo.
 
And as a quick aside, much applause to the collective TB community for actually having a civil thread regarding Rickenbackers. :D:thumbsup:

Amazing really, not sure I have ever seen this.

What I don't understand is how many people will overlook or defend Rics that have obvious flaws in their finish or parts fitting.

I just don't understand.

Me neither.

The thing with ric's in particular (imo) is that quality or CS aside, nothing can pretend to be or imitate a Rickenbacker

This certainly explains it to some degree.
 
:D i think i'm doing well, by not hating or trolling, just collecting the historical data and posting it here, (and there is plenty) trying to support the OP's very cool even handed handling of this, and I'm betting the RIC employees are viewing this thread to be honest.
So civility and restraint, are not common at TB i'm pretty proud of us this time (myself excluded of course)
:)
Even if this thing goes totally sideways and they don't honor it I won't be a RIC hater. I still love the instruments. They feel great, they look amazing and sound even better.

But my stance on purchasing, owning and dealing with them in general will shift radically. I can't say I'd buy another one, which is a shame because I love the one I have, finish problems aside. I wouldn't try to talk someone into or out of buying one, but I will certainly relate my experience to them. If it goes that way it will be all around unfortunate.
i do agree that they look really great and sound amazing. I hope that they (Ric) make it easy for you to get it fixed.
 
I was offered a discount tonight on a new Jet-Glo. The discount was due to a Bubbling issue coming from one of the tuners. Ric needs to pull it together with their finishing process. I simply inquired about the price and they immediately disclosed the Defect.