I would think a manager could give a discount on the damage so you can at least order direct and get the parts your needing, I have never had a problem with M.F. like this Bunk and I hope you get the problem solved.
You'd think that but they basically were no help. I called the Monday and told them what happened. I offered to keep it if they discount it and send me the part. All they wanted to do was have me wait 3 weeks until the new ones come in. I told them if that's all they want to do they can have the amp back now. Only then did they start to say they could try to get the part.
So I told the guy I better get a call back either way by Wednesday to let me know where things stand. He told me he'd "definitely" call me back either way on Wednesday. As you might have guessed, Wednesday came and went with no contact. So I had to waste more of my time calling someone there yesterday and I just told them to setup the return. The guy was like "oh man that's too bad, sorry" but made no effort to actually do something about it. Then they even had the nerve to suggest the shipping I paid won't be refunded. I laughed and told him they will get a chargeback for it if I don't see it in a week. Only then did he say he could do it.
So it's all packed up and ready for pickup. Oh and I had to pay $9 out of my own pocket for UPS to come get it. I can't fit it in my car with it in the box so I had to do that.
So then I tweeted about my experiences (and I never tweet) and then someone offered to "make it right". It shouldn't take a public complaint for that to happen. It's too late now.
After this and the way they handled sending me the wrong item four months ago, not to mention the half dozen problems I've had with them over the years including the wrong bass being shipped, I'm done being lured by 15% off coupons. Honestly if you haven't had problem, you just haven't had one yet.
Oh and I talked to a guy I haven't even dealt with before at Sweetwater. They don't even do price matching but he offered me the cab at the same discount even though for them it's a special order item. It's already setup with no hassle. And those guys WILL call you back when they say they will.


Love the MM ReBop ultra low grunt! Beautiful man, beautiful!
) users.
And like you Andrew, I had to terrorize them to make it right! It should t be like that. 