So I've been reading this thread in regards to Steelsounds 212. It sounds like in TB land the are a lot of praise singers. Rightfully so, at the price. But I'd like to share my expirience with Steelsound cabinets and Customer service. I ordered two of their 212 cabinets. I excited like a 12 year old to get them and play. They showed up and I started opening them. The first of my problems with arises, however not a big problem in itself, but on of the cabinets has a different front grill on it. Like I said not a big deal. I contacted their CS through email, got a quick response, after back and forth with emails, they promptly attempted to resolve the problem by sending a matching grill, with that I was satifsied. Problem is the grill they appeared to be a scrap piece because it was two inches too short one way and two inches too long the other. It's been several days since I last heard.
Now for the REAL PROBLEM. Everything was fine, it was only the third time I'd turned my amp on to play through these cabinets. I notice something wrong with the sound. i.e. quite and a horrible distored sound. After inspecting my amp I noticed the bottom cabinet was not working. And the horrid noise was coming out of the top cab. I went about swapping cables, inpts, outputs, and even basses, however no solution. The band needed to get to work so I unhooked the bottom cab, damage already being done. Within about one minute of playing there was no sound whatsoever. After various troubleshooting with the steelsound cabs and my guitar player's cab and head, I noticed that the bottom cab was not working, the top cab was fine, my Ampeg SVT-5 PRO, that I was intending on selling the next week, was not working anymore either. I took the input cup of the bottom cab off to notice that the negative post was no longer connected, it was actually just laying on the positive post. Keep in mind this was because their soldering job was an extremely poor job. After seeing this I opened the other cab up and wouldn't you know I barely touch the wires to check the connection and the same thing happens. I emailed Steelsound and have yet to even hear anything other than they've let their GM know about my situation. That was about two weeks ago.
So here I am with a fried SVT 5 and two brand new cabs that I had to re-solder to get to work. By the way I am the one footing the bill for getting my SVT 5 fixed. Bottom line you get what you pay for, cheap prices = cheap products. A little advice to everyone buying these cabs, buy a soldering iron and redo all the soldering to make sure. If you want something that will show up, be exactly what you ordered, and not malfuction after three uses spend the money and get something else. Or order empty cabs go to
www.bltsound.com and get some eminence speakers, cause they are the best, and do the work yourself.
Jake