If you are getting cabs, there shouldn't be an issue. My only complaint with them is that when it was time to build my bass, I called them up and was like, yeah, this is the first bass I have ever bought from you. The salesman was like, ok what do you want? I anticipated being walked through the process, I wanted him to ask me all the neccessary questions. Instead, I had to go get my Carvin book out to tell the guy.
Now the ebay department was a joy to work with. I called them on a clearance cab they had. The ebay guy said watch it in 10 minutes. I went back and it was another 10% off the clearence price. Awesome!
So I'm batting .500 on their service. But with a no questions asked 10 day return policy, there's not much to lose except the time it takes to go from CA to you, and back to CA.