Right now I have a 20% off coupon from GC. Sweetwater has the item I'm going to buy but I will save about $80 buying it from GC even after sales tax. There is dealer in Brooklyn that carries mostly audio gear. I can call them up and they will give me a substantial discount off their advertised price plus no sales tax even though I'm only about 30 miles away from them in the next state. Every dealer's advertised prices are pretty much the same and some will give good discounts if you call them. I've never gotten Sweetwater to come down in price on anything and then they constantly call you trying to sell you more gear. There may be some advantage to buying certain high end items from them that most dealers don't carry but for common everyday gear I get fine service, free shipping, as well as better prices from dealers close to home.
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Sweetwater
- Thread starter RumbleMan3
- Start date
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- sweetwater
Maybe you're just that sort of guy! They must love you or something
Sweetwater is great to deal with And will take care of any Issue you have . Customer support is their thing. Although you might get better discounts with Musicians friend and their Back Stage Pass program you won't get the customer service that you get from Sweetwater.
I have quite a long history with them, and fully trust and endorse them as a genuine and reputable dealership. I live in New Zealand.
You will not have a better purchasing experience on the internet, period.
Yes!
Trusted.
Reliable.
Excellent customer service to include follow up by an assigned sales rep.
They are probably the best as far as big box/online distributors are rated.
And yes, every shipment comes with a bag of candy. I'm partial to the Bit O'Honey.
I’ve bought almost every new bass there.. and most all basses with +$400 price tag gets a 55 point inspection and adjustment. I’ve never been dissatisfied with a purchase. Easy returns and a sales associate always follows up on your purchase to be sure that you are happy.
They are great. They assign you a salesperson. Mine calls me to see how I like my purchase even after only buying a pack of strings.
They're one of the best IMO. If anything they're TOO customer friendly. Took me a while to get them to stop calling me for every transaction I made and to get them to stop mailing me catalog after catalog to home AND work. I appreciate it but sending me the product is good enough!
WORST. CUSTOMER. SERVICE. EVER!
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...if you are a diabetic.
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...if you are a diabetic.
Smooth_bass88
vaxx!
- Oct 31, 2006
- 12,122
- 16,793
- Disclosures
- have been on nationally released albums, charting on the Billboard 200
Yes!
Trusted.
Reliable.
Excellent customer service to include follow up by an assigned sales rep.
They are probably the best as far as big box/online distributors are rated.
And yes, every shipment comes with a bag of candy. I'm partial to the Bit O'Honey.
Wait, it literally comes with a bag of candy?
Wow. That’s service right there!
No seriously how cool is that?
I can only say that their customer service is the best I have ever experienced. From having an assigned sales person to them bending over backwards to make sure I am satisfied. I ordered a Tech21 VTDI pedal from them when they were first released. The one I got developed a horrible 60 cycle hum within a couple of days. I contacted my sales engineer and I had a new one next day with a return shipping label and two bags of candy. Plus the sales engineer called me shortly after it arrived to see if anything else was needed and that I was satisfied with the service. I live in Illinois yet they still sent it next day shipping. That is customer service I can get used to. I have been a customer ever since. Bought a lot of new gear from them, just ordered another Tech21 DP3X from them yesterday. Will get here tomorrow. As stated previously, they have the best customer service period. Also, I have bought many "demo" effect pedals from them and they all were 100% out of the box. They take care of their customers. I can't say enough good things about them.
I've purchased 2 basses from them. One was special order, SB J-Bass with maple fretboard, which they don't stock, and a noir P Bass. The bass they sent was the EXACT one pictured online, it had a super dark fretboard. I wouldn't hesitate to make a purchase there.
