Sweetwater

[basstechie]

I actually used to work there (3 years as an sales engineer, wife's job took me out of the state) I still would never shop anywhere else for music gear (minus custom stuff) I'm a huge fan of their business model and everyone there really does love the gear as much as you do.

 

[punchdrunk]

They are the tops

 

[gorneyg]

One of the best I've ever dealt with for all types of gear. I've only dealt with Chris Sanders for the last few years and he is excellent.

 

[unameit]

is sweetwater a trusted site? who has used this website and how was their experience?
Comment below!

I've bought from them a couple times. Had no issues at all! I'd say they are reputable as MF or GC. Probably better actually. I believe they threw in a small bag of candy once..lol

 

[Rickter]

is sweetwater a trusted site? who has used this website and how was their experience?
Comment below!

Sweetwater rocks. They're practically the only musical instrument/support site I'll buy from anymore if I can help it.

 

[Rickter]

Being as you're in Australia, you may want to check on shipping costs before ordering anything from them.

 

[Mr.Ace]

Have bought a lot from Sweetwater. No issues ever.

 

[PullThePlug]

Well, 6 pages and it looks good.

I'd like to work for Sweetwater, their employees seem to be happy with their positions. Seems like a healthy environment, and they do killer service.

Thanks Sweetwater!

 

[shadven]

I've never had a bad experience. I like their customer service and candy.

 

[Lava]

Sweetwater's customer service is tops as far as retailers go. I'm always surprised when I get a call from a rep asking how the Boogie amp I bought a month is working out and/or if there's anything they can help me with at the time. And you get candy...........

 

[4SG]

No. I guarantee this is me only. I want to buy a new bass and some pedals and wondering whether Sweetwater reliable that all.

I was only joking, RM3. Sometimes that doesn't come across in TB posts.

 

[BOOG]

I wonder if the sales engineers are all the same person with just a different name and picture assigned to each customer?

 

[basslifter]

Do they match coupons? That is the attraction of some of the other guys out there....the discounts. Thanks

 

[BOOG]

@RumbleMan3
Just out of curiosity, what is the Australian equivalent of SW?

 

[fritzk9]

They're excellent, they provide prompt service, can do some research into a product if you have questions, and they put candy in the shipment to boot!

 

[redwingxix]

Only place I'd buy a new guitar or bass from online without playing it first is Sweetwater. You get photos and weights of the actual instrument you are buying and can pick which you want if they have several. Their inspection is great and both guitars I bought were ready to play right out the box so I'm guessing they at least do a limited setup before they ship.
Yes, their customer service is exceptional, you deal with one person, not just whichever headset jockey grabs your call. Plus they do have great financing options for when you are gassing real bad.

 

[sharkbait130]

Sweetwater. Love 'em. "Nuff said.

 

[Mark_70]

Their "55 point inspection" is a bit of a joke but other than that; buy with confidence. I purchased a couple things from them - all transactions went perfectly fine.

Other than that one bass showing up with the signed certificate - and the volume knob roaming around in the bag separately, as it came loose
Stuff happens, even at Sweetwater. I'd buy again from them no worries.

Regards
Mark

 

[Spacecase]

Agree with the other positive reviews. I let the sales representative know when I'm shopping for something and he usually bends over backwards to make sure I continue to do business with the company.

They also send out a huge Pro Gear catalog every once in a while. When I'm done with it, I take it to the local bar jam, throw it on the table and say, "pornography."

 

[Felken]

I haven't dealt with them very much, as they are an American company, but the customer service I received was quite exceptional.