I doubt that grounding the strings to the shield would help with a piezo.
I rather think that one pickup element is not connected to shield or not connected well enough (perhaps not to the case of the piezo element).
Try a connection from the jack case (shield) to the pickup element case.
Best without touching anything (use clamps).
I rather think that one pickup element is not connected to shield or not connected well enough (perhaps not to the case of the piezo element).
Try a connection from the jack case (shield) to the pickup element case.
Best without touching anything (use clamps).