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3 Leaf Audio..... no more? (Chromatron vs Proton)

#107
Switcharoo said:
I ordered my Octabvre in December, on a promise of a January delivery. Last i heard was May. Might be time to claim it back, 6 months is quite a while to be £300 down!
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I have ordered stuff as far back as December (with magic pedals in the states) and January (with ezhi & aka in Russia) and I continue to wait. Ezhi gives updates about the nightmarish supply chain issues and lost packages and corrective actions...magic gives minor updates on the backlog without as many details. With both, I knew what I was getting into. I am also 3 years of radio silence on a Carl Thompson bass. Again, no surprises. I feel like if I had sent money to 3 Leaf at the same time I would expect exactly what is happening now. I mean, his website has an April update and all things considered with guys who work like this, that is reasonably fresh based on history. It's also a good sign to me that the domain expired and was refreshed a few days later.

With these one man operations or tiny teams, you really need to know what you are getting into and not expect unique outcomes for yourself when this is what history shows us what will happen.

All that and then add in a pandemic. 6 months ain't nothing. Ya know how many businesses have held money for over a year? Airlines, kid bday party places, camps, schools...you are worried about a pedal guy?
 
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#109
cosmicevan said:
If any conclusion can be made it is that 3Leaf is not a top priority for Spencer (or he handles his priorities in a way that makes them appear as not priorities) and many of us would do things differently. Ultimately it's his baby and he can run it (or not run it) however he likes.

If you are someone who demands immediate email replies or regular web/social updates, then 3leaf is not the company for you.

Is anyone waiting on product that has been paid for or this speculation of shut down is just based on his domain going down for a short while?
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Switcharoo said:
I ordered my Octabvre in December, on a promise of a January delivery. Last i heard was May. Might be time to claim it back, 6 months is quite a while to be £300 down!
Click to expand...


I ordered from the sole UK dealer in December and have had nothing. I did email Spencer a few months ago and he said he was busy fulfilling dealer orders and that the UK dealer’s orders were some of the first in line.

A few months have passed since then without word. I cancelled my order yesterday.

(I still have an order for an industrial MIDIbass and that’s 18 months in with very little word, apparently now just waiting for pickups to arrive. The builds there are notoriously over time; people have been waiting 2-3 years with no word on a completion date (even before Covid).)
 
#110
Switcharoo said:
I ordered my Octabvre in December, on a promise of a January delivery. Last i heard was May. Might be time to claim it back, 6 months is quite a while to be £300 down!
Click to expand...
I’ve had a few orders pending for the last 3 months. Over $1k fully paid for. Haven’t heard a word, and retailers have been trying to contact him to find out when they can expect the products they’ve ordered as well each month since. They’ve had no response. They were expecting shipments by mid-March. Trying to be patient…
 
#111
cosmicevan said:
I have ordered stuff as far back as December (with magic pedals in the states) and January (with ezhi & aka in Russia) and I continue to wait. Ezhi gives updates about the nightmarish supply chain issues and lost packages and corrective actions...magic gives minor updates on the backlog without as many details. With both, I knew what I was getting into. I am also 3 years of radio silence on a Carl Thompson bass. Again, no surprises. I feel like if I had sent money to 3 Leaf at the same time I would expect exactly what is happening now. I mean, his website has an April update and all things considered with guys who work like this, that is reasonably fresh based on history. It's also a good sign to me that the domain expired and was refreshed a few days later.

With these one man operations or tiny teams, you really need to know what you are getting into and not expect unique outcomes for yourself when this is what history shows us what will happen.

All that and then add in a pandemic. 6 months ain't nothing. Ya know how many businesses have held money for over a year? Airlines, kid bday party places, camps, schools...you are worried about a pedal guy?
Click to expand...
Ezhi's bullshitting. There is nothing like this in Russia and Ukraine. OK. One week. One month? Disgusting!
 
#112
Hiero Effects has had a nightmare apparently finding parts.

Have a bunch of small shops globally decided simultaneously to be bad business people and give up on their companies, or is there an actual supply chain issue that's affecting many of them?
 
#113
Spencer, back in February, told me he also had to make something that he was outsourcing before, by himself so things were much slower in the production chain. This adds up to the scarcity of electrical parts.
 
#114
Stubb said:
Hiero Effects has had a nightmare apparently finding parts.

Have a bunch of small shops globally decided simultaneously to be bad business people and give up on their companies, or is there an actual supply chain issue that's affecting many of them?
Click to expand...

I fully understand the current supply chain issues and also support small companies with the understanding that things often take a lot longer than expected. What is annoying to me is when a company does not communicate with me about the delays by providing an occasional update (monthly or so would be fine for most things, quarterly for longer things like bass builds, etc.). Just a quick, hey, we have not forgotten about you, things are taking longer than expected, etc. Especially, when I email them after a reasonable amount of time has elapsed on a status update.

I can appreciate that communicating can take time and that small shops are often one or two man operations. However, I feel that if you decide to run a business, you have some responsibility to handle decent customer service by providing some updates to people that have paid you money.

When I did order my 3 Leaf pedals the beginning of this year, he did provide me good communication on the expected dates and when the pedals were shipped (one email that the order was received and would take a couple of months, followed up by a shipping email after two months).

I had a different pedal company order (not 3 Leaf) last year that did not communicate with me on my order, even after several emails, and seeing their pedals back in stock on Reverb. Took threatening to cancel the order via PayPal after almost six months to get them to finally send me my order. Apparently, PayPal would not let them process any new payments until my issue was resolved - which forced them to resolve it quickly. This was the second order with this company that was a problem, the first order was better, but not much. I will not be placing a third order with them ever again.
 
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#115
Did he get hit hard with mk3 returns? Due to the paint coming of? I had a first release and it'sworking, and looking beautiful, but I know several had letters and logos come off, didn't know if it was so much that it swamped him with current production
 

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