• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join freeLog in
    Want zero display ads or expanded classifieds tools? Compare plans.

Arrh...my first Reverb.com purchase is terrible

What does mint actually mean? To me, mint means "as new". Excellent, great and good mean something different. This neck is clearly not mint. I really don't understand how this can be looked at differently.

Well, "mint" at Guitar Center means it may have some dings, dents and scratches, and it may or may not have been sold and returned at least once.
 
I just spent the better part of 3 months trying to get a paypal payment refunded because one 6550 out of a matched set was DOA. 3 months, dozens of emails and phone calls, endless frustration, felt like it took a year off of my life. Paypal is NOT interested in protecting a buyer. Hands down the worst customer service I've ever experienced. And I paid return shipping for the defective tubes.

Take your refund -$50, ship the bass back and move on with your life. OR just play the damn thing and forget about the nicks, or repair them with the wet cloth + soldering iron method.
 
  • Like
Reactions: MDBass
It's in Reverb's best interest to incentivize honest sellers and happy buyers. If the bass was not as described, the transaction becomes void. Why should you pay to be scammed by a seller? That's BS. Maybe "gently remind" reverb of this. They should be charging the seller for the shipping, not you.

The neck finish is apparently as from the factory, but the dings most certainly aren't and disqualify the thing as "mint". That's enough to absolve you of any financial responsibility. Especially if the guy said there were no dings in the neck. How do you even GET a ding in the neck? Especially on a bass that is max a few years old.

As some others have said, if reverb won't play ball, go above their heads to paypal (and still get a return shipping label).
 
Contact PayPal. From my experience, Reverb will defer to PayPal anyway.

However - something else to consider...

The "dings" you show in the photo posted seem to be extremely minor, and the de-glossed neck may actually feel great.

Play the bass, and see how it feels and sounds. You bought the bass to play it, and not stare at it. If you like it, KEEP it. It's a tool, not a priceless painting. If the photo shows the "worst" parts, ask the seller to refund $50 if you think that will be satisfactory.

Your call, but something to consider!

I agree.

I think those "dings" (which are difficult even to see) are trivial and would steam out with a wet cloth and a hot iron. The de-glossing could be reversed with a bit of polish and some elbow grease. Unless there's more wrong than I can see in that photo, I think these are reversible issues.
 
  • Like
Reactions: nixdad
I'm not sure what the used price is normally for these basses. That would be my only problem. I don't know that I would want to pay $600 for a used bass you can find new for $750. If it was listed as "Mint" it is a good deal. If it is actually used, I would be annoyed, because I'd rather have bought the new one.

Also, I agree that I think it is fair to be out the shipping for the return. The seller is also out the shipping fee. I think it would be unfair unless you were really screwed over (like bought a vintage '64 Fender P and turns out it is a Squier) to stick the seller with the entire return fee. Sometimes we make choices and are unhappy with the result. I think you are lucky to only have to deal with a $50 mistake. Honestly, I would have probably seen if I could get $50-75 back on it, since it is not mint, and keep the bass. Then I'd either pay to have the neck refinished, or learn to do it myself.
 
Saw a Ray 34 described as excellent. I emailed the seller whether there were dings or scratches on the neck. He wrote me it was in MINT condition.

I received the bass today. At least 7 nicks on the neck. Two biggest nicks are behind the first fret, so my thumb feels them. Also, someone messed up with the neck finish behind the nut.

He told me that he would issue a return minus the $50 original shipping, and that return shipping would be on me. I wrote him, "Please issue me a full refund and return shipping because the item is not advertised. Otherwise, I'd have to escalate the issue." The seller got upset because I was threatening him(!!!) and wouldn't agree to issue a full refund.

I've contacted Reverb, but I'm not sure how so-called Reverb Protection works. I paid with Paypal. What is my option if the seller doesn't cover return shipping and doesn't issue a full refund?

How much is your time worth to you?

For me, chasing down an extra $50 would be worth maybe an hour in total at best.

Decide what that number is for yourself and move forward with the lessons you've learned, whether that means never buying used again, never using Reverb again, or simply heading the original listing's details from here on out.

The bass was listed as "excellent", which is not the same thing as "mint", and it's pretty easy to see how a cosmetic blemish that's difficult to even photoraph would be easy to miss.
 
Last edited:
F29BEEA2-CA25-4672-9DE6-C3A40C6087D8.jpeg
1K A MONTH?!!!!!!??!?!?!?!?! I would kill for that rate
We're about to have two and it's going to cost us about $2100/mo. That's gonna suck.
Yes, it is. But, when it’s over, like it’s about to be for me in a couple years, you’ll feel like you’ve picked up a second or third job.
 
I’d keep the bass if the seller had shown his willingness to work out the issue. His attitude of “you got a $800 bass for less” pissed me off.

I spent 10 minutes to file formal complaints at Reverb and Paypal. It’s not about getting $50 more. To me, it is about doing the right thing from my perspective. The seller should be responsible for his written statement: the bass is in mint confition.
 
I’d keep the bass if the seller had shown his willingness to work out the issue. His attitude of “you got a $800 bass for less” pissed me off.

I spent 10 minutes to file formal complaints at Reverb and Paypal. It’s not about getting $50 more. To me, it is about doing the right thing from my perspective. The seller should be responsible for his written statement: the bass is in mint confition.

I agree.
 
  • Like
Reactions: DavesnothereCA

Latest posts