Well in any case it sounds like he offered a partial refund in response?
I don’t mean to come off as skeptical, I just try to be very careful about public online posts like this dragging small businesses. In some capacity you may think you are just giving an honest account of a business transaction that you feel didn’t go as you would have hoped, but something like this gets into the Google search engines and becomes one of the first pages that pop up when someone does a search for that company while relatively few people start threads boasting about how cool their cabs are or how smooth the transaction went.
At the end of the day, it sounds like the guy runs a little behind the deadlines posted on his website but does deliver the products as promised and paid for (if I am reading everything correctly, I’d never heard of this company before this thread). Given it seems he is one of only a few builders that will offer full custom cab designs and is apparently a one-man shop, I’d probably tend to give even more leeway than normal. Certainly more than a few days past a given deadline before just going over his head to my financial institution. On the other side of that, it was certainly a risk to send full payment to a foreign country for something custom like this too. Probably not something I would do except for a really unique instrument from a well-established and proven builder (and even then I’d force myself to remain patient, for my own and the builder’s benefit- you don’t want to be rushing someone in that kind of work IMO).
Read any of the stickies in the amp/cab, pickup, or bass forums for accounts of business people who really deserve to be publicly shamed for their business practices- people who haven’t delivered instruments or other things promised for sometimes 10+ years while giving any number of ridiculous excuses and cutting off all communication (even blocking paid customers on social media). A few days or even weeks past due might be annoying, but also pretty normal in this industry. With something like a cab, assuming he has the design drawn up already in the computer and likely a CNC doing the cutting he could pop out the whole thing from cutting, assembly, to finishing and speaker mounting in a few days at most.
Last edited:
