Jut for info, it's not steam but water that goes through the grounds. Too hot and you will get a terrible espresso.
Very true about uneven tamps, water follows the path of least resistance and will flow too quickly through the cake.
BTW never tamp with the Mr Coffee stovetop machines, they are designed to have the basket filled to the top with loose espresso grind.
I saw something cool at a friend's new coffee shop last week, a tamper that was spring loaded, with a kind of base to rest the portafilter on. The idea being if you are rushed or inexperienced you'll get a level tamp with approximately the correct tamp every time. It worked really well by nothing beats experience and a regular metal tamp.
I got my espresso chops at a bar I set up and ran for a while, as part of a large group. I finagled the of a loan spanking new two group fully manual machine from the Illy rep, who at the time was working to get market share for the brand (very long interesting story behind the family that started that and Hausbrandt label in Torino, and of a brother who registered the Illy name in Switzerland so the parent company had to rename it in this market. )
I any case, the machine was brutally unforgiving and if you made a poor tamp you would get a cup of water or a few dribbles of mud. But once you got it right you got a crema and flavours that were incredibly complex and perfectly balanced.
I too have never had a great espresso from a fully automatic machine, semis are better but nothing beats a good manual machine.
A big thing in Italy is to blend beans from different regions, every bar or Caffé has their own 'secret' ratio of two or three different Arabicas, and some use a bit of Robusto as well.
Some commercial grinders have the tamp connected to the hopper, you fill the basket and lift it to tamp. Never use these as it is impossible to get a correct tamp.
Most people outside of Italy get espressos wrong from the start by adjusting the machine to pour too much water through, so following the 20 second guide they get the wrong speed of pour, and a coffee that is simply too large to ever taste proper due to the wrong ratio of crema to liquid. An espresso is two sips, basta, the second one taken as in one motion as you half turn to say goodbye to he barista and leave the establishment. Master this and you will be accepted into Italian culture.
It's been a while since I worked with an espresso machine so I did a search to confirm the amount of coffee supposed to be used per shot, and came across this beautiful site from one of the absolute top machine manufacturers. It has some beautifully shot videos, the one on how to steam milk should be required viewing (even if it is often taught to pull down the jug as the milk starts to froth to keep the wand just under the surface). It reminds me of the busy Milano cafés with rows of machines and white shirted baristas who pump out perfect coffees at stunning speeds.
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A real Cappucino has a firm rounded froth that swells gently over the top of the cup, and not the fluffy mountain of of airy foam that amateurish joints peddle to the unknowing.
It's also what makes a real macchiato so good, the texture makes all the difference as you don't really pour any milk in, just the settled foam that has been sitting a bit in the warming jug.
I love this stuff.