• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Dingwall Owners Club

#25,504
Sheldon D. said:
Not as good a grasp as I would like. We've had ETAs quoted then delayed several times. I've made two trips to the factory this year plus had production managers fly to our shop for training to try and get things moving smoother. The upside being the quality is better than ever. The downside is quality at this level is not easy to achieve and has forced the factory to re-tool, re-educate, re-train etc which has caused unexpected delay after delay. Once we receive them, the basses still have to pass our internal QC where they either pass, get reworked in order to pass or get run through a bandsaw and re-ordered. Truth be told, until the bass has passed a 3 hr finishing labor, setup and inspection process and is ready to box up, there is no guaranty of when it will ship to the customer.

We used to have someone on staff who's only job was contacting customers with ETAs. It turned into a bit of a monster and was causing more stress for our customers. We have a team of web people working on a better way to keep people informed right now. In the mean time, we're doing our best to make sure that every bass that ships, meets or surpasses all expectations.
Click to expand...
@Sheldon D. ... Thank you for your explanation and taking the time to give it. That's the valuable customer service that I was talking about. :thumbsup:
 
  • Like
Reactions: bebass, Sheldon D. and BassBH
#25,505
bebass said:
@johnsonabq I found out Friday evening when looking at my emails that yours has an ETA of January (but read my response below). Sorry, I have been away from the computer and have not yet emailed people who have inquired as to ETA update. Even folks that BE BASS have to rest every now and then :) Or in my case, cut firewood, haul firewood, then come inside and drop.

Bear in mind this is when they arrive at Dingwall and each has to be gone through/inspected/adjusted/fine tuned before they can ship out. This process can take a bit. So I have no way of knowing exactly when they will arrive for us.
Click to expand...

Thanks Michael! My apologies to all if I came on a bit strong. Due to my job I am a firm believer in customer communication. I'm not able to order a bass and sit silently until it's arrival. This is why I doubt I'll ever order a new bass. I just can't wait that long. But that's just me.

Peace out!
 
  • Like
Reactions: bebass
#25,506
AB Nate said:
I’m surprised they fit the long scale. I didn’t know that was possible.
Click to expand...
They do! No issue at all. If anything, the extra long scale of the B, works very well with the taper of of the string at the tuner end. Those hipshot tuners require a little extra attention when it comes to making sure the winding is as "nice and neat" as I like but, it's all good. :)
 
  • Like
Reactions: BassBH and AB Nate
#25,507
Sheldon D. said:
Not as good a grasp as I would like. We've had ETAs quoted then delayed several times. I've made two trips to the factory this year plus had production managers fly to our shop for training to try and get things moving smoother. The upside being the quality is better than ever. The downside is quality at this level is not easy to achieve and has forced the factory to re-tool, re-educate, re-train etc which has caused unexpected delay after delay. Once we receive them, the basses still have to pass our internal QC where they either pass, get reworked in order to pass or get run through a bandsaw and re-ordered. Truth be told, until the bass has passed a 3 hr finishing labor, setup and inspection process and is ready to box up, there is no guaranty of when it will ship to the customer.

We used to have someone on staff who's only job was contacting customers with ETAs. It turned into a bit of a monster and was causing more stress for our customers. We have a team of web people working on a better way to keep people informed right now. In the mean time, we're doing our best to make sure that every bass that ships, meets or surpasses all expectations.
Click to expand...
Give me quality every time over guaranteed ETAs. And that is what we have seen, near perfect setups.

johnsonabq said:
Thanks Michael! My apologies to all if I came on a bit strong. Due to my job I am a firm believer in customer communication. I'm not able to order a bass and sit silently until it's arrival. This is why I doubt I'll ever order a new bass. I just can't wait that long. But that's just me.

Peace out!
Click to expand...
Please bear in mind those are estimates. We have actually received some basses ahead of estimated time as well as later. I try to always communicate realities, and try to be very conservative when discussing with my customers the estimates of arrival. But even then, sometimes the delays just happen. These basses are worth waiting for.
 
  • Like
Reactions: Sheldon D., TheLowDown33 and S-Bigbottom
#25,509
bebass said:
Give me quality every time over guaranteed ETAs. And that is what we have seen, near perfect setups.

Please bear in mind those are estimates. We have actually received some basses ahead of estimated time as well as later. I try to always communicate realities, and try to be very conservative when discussing with my customers the estimates of arrival. But even then, sometimes the delays just happen. These basses are worth waiting for.
Click to expand...
Thanks again Michael. You have been great to do business with. I have never asked for specific time frames, just to be kept informed.

@Sheldon D. ... It's your dedication to quality that has made me such a fan of your basses. It's why I went for the D-bird Standard. Your QC of the imports as they come in was evident in the NG3 I purchased, and assures me that the D-bird Standard will be a bass I'm proud to own and play.
 
  • Like
Reactions: bebass and Sheldon D.
#25,510
johnsonabq said:
Thanks again Michael. You have been great to do business with. I have never asked for specific time frames, just to be kept informed.
...
Click to expand...

No problem, man! Feel free to contact me anytime; I’ve been known to work until 2 AM or so :) And I will keep you informed of any changes.
 
  • Like
Reactions: johnsonabq
#25,511
bebass said:
Please bear in mind those are estimates. We have actually received some basses ahead of estimated time as well as later.
Click to expand...
I got my happy early Dingwall from bebass, was not expecting it until winter time but it came in at the beginning of June at the start of summer season. :woot:

Which should be a lesson for some that think they can order now because they have the down payment and by the time it is due to arrive they should have the rest.

Then two months later you could get the, SURPRISE! It came! Now pay me. :cautious:
 
  • Like
Reactions: bebass
#25,512
I think my bass came early because they had to get it away from the others fast, as you can see its soul was trying to escape before paint. Just above the bridge and middle pickups where the arm rest you can see its face yelling out just before it got sealed in.


Dingwall-In-Fender-SKB-Case-Body-Close-Up.jpg


Dingwall-Tractor-Close-Up.jpg
 
  • Like
Reactions: djaxup, 5StringPocket, Sheldon D. and 9 others
#25,515
TheLowDown33 said:
@bebass I do have an order with you for a 6 string combustion. You might recognize me by my birth name, Nick Marzullo:). I greatly appreciate how you and Sheldon both try to keep us as updated as possible!
Click to expand...
Ah, sorry, I didn't recognize the username. Your bass is ETA same as the other 6's I mentioned above. Getting closer! You guys have me wanting one now...although I would have to learn to play it....I am just starting to get semi-comfortable with a 5, having been a 4-string player for SO long.
 
#25,516
jakka1 said:
View attachment 3257185
Happy Holidays!!
My conversion from Super J to Super JP is now complete. After getting pickguard quotes ranging from $80 to $130, I decided to make my own. $13 for material. I'm pretty happy with the results. Special thanks to @spiritbass for hooking me up with the P pickups and the pickguard tracing.
Click to expand...
Looks great!
 
  • Like
Reactions: jakka1
#25,517
@bebass I am so thankful for you, what you do, and your store. As I think over this year, I still remember so vividly coming there last summer (with my wife on our drive from Michigan to Texas) JUST because I wanted to play on your large supply of Bergantino cabs because I was considering a HDN112, but I wanted to compare it to the other Berg cabs. I had gotten to compare a little at NAMM 2018, but it's so hard to hear in there. At NAMM at Jim's booth is the first time I had every played on a Dingwall bass. I REALLY REALLY loved it, but I never imagined I'd own one.

I'm not a great bass player. I enjoy playing in a Christian band and at church. As I said, I wasn't even looking for a Dingwall when I came to your place. However, that's what you handed me to play through all the wonderful Bergantino cabs. Of course, it sounded wonderful through ALL of them. With my beautiful wife's encouragement (yes, eat your heart out, gentlemen!), I ended up purchasing the Dingwall AND the HDN112, too. It was a struggle because I also liked the NV115 and the NV212 and the HG410 and the HD112 and the REF112 and the HDN210 and ... I also liked the B|Amp. For anyone that hasn't purchased yet, I can HIGHLY recommend @bebass. Thanks again, Michael! Thank you @Jim Bergantino for making the BEST bass cabs! Thank you @Sheldon D. for making the best QUALITY basses! I wish y'all a Merry Christmas and Happy New Year!
 
  • Like
Reactions: Andyman001, Randy W Lopez, djaxup and 15 others
#25,520
  • Like
Reactions: Andyman001, BuffaloBob4343, BassBH and 3 others

Latest posts

Top Bottom
Back