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Dingwall Owners Club

#18,041
IvanBassist said:
1) There are 2 combustion models. The "regular" combustion (pickups kind of like a jazz bass) and the NG2, which is the Nolly Getgood signature model (2 pickups near the bridge. Similar to a Musicman

2) Not sure about the D-tuner, but there are definitely 4 string versions (See: Invalid Link Removed)

3) Can't comment on this one, but I do love my Darkglass pedals

4) Every bass, even the Combustion line, is setup and checked at the factory in Canada and then shipped. Sheldon & team keep a pretty high and consistent quality control, thus everything coming out of the shop is first class :)
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Good link with videos...
 
#18,043
feliperigby said:
And about the strings? They are "custom" strings right?
They make 0.50 gaugues?
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They are "custom made" for Dingwall, but if you need bigger gauges you'll have to use another brand.
Maybe you could try contacting Claudio Rocha (Facebook, for example). He's also from Sao Paulo and has got a Combustion :)
 
#18,047
singlemalt said:
I put Luminlay dots in my Afterburner. About $35 and a couple hours easy work.

While I had the neck off I did some cleaning and fret dressing.

It’s a pretty simple job. You glue about 5-6mm of Luminlay rod into each hole.

I got a huge kick out them every time I saw the glow.
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Yeah, that might be the way to go for me... there is little chance to screw the neck up doing such mod haha
 
#18,048
Bob Growler said:
I have Luminlays installed on two of my gigging basses. I love them even though they start fading immediately.
I keep the charger in my pocket and recharge the dots between songs as needed. Will probably add them to my
NG-2, although the Maple Board provides better visual contrast then rosewood or wenge for side markers.

View attachment 2829560
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That looks neat! Wish they'd stay like that longer in non-so dark stages :/
 
#18,049
Dave W said:
@Sheldon D.

Is emailing sales@dingwall the best way to get in contact about purchasing a P Tone pickup for my NG2?

I was also curious about a pickguard? Do you sell 3X routed NG2 pickguards for the new rounded shells?
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Last time I discussed this with Sheldon, he told me that the shop wasnt going to invest time/resources in supporting 3x models of the combustion. They have plenty of Canadian made 3x models to build, and modding the combustion is on your own terms. That said, this was on one of the first runs of the combustion, so things may have changed.
 
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#18,050
Dave W said:
@Sheldon D.

Is emailing sales@dingwall the best way to get in contact about purchasing a P Tone pickup for my NG2?

I was also curious about a pickguard? Do you sell 3X routed NG2 pickguards for the new rounded shells?
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As mentioned above, P-tone pickups are available on our webstore. Unfortunately we have stopped supporting customers modding their Combustion/NG2 to 3x. We are so behind on getting basses out the door to customers who've been waiting way too long, we don't have the tech support bandwidth to troubleshoot the process. On average, it ends up being a significant amount of time due to variations in pickups over the years. Keep your eyes open for the new year though.
 
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#18,051
Sheldon D. said:
...we don't have the tech support bandwidth to troubleshoot the process. On average, it ends up being a significant amount of time due to variations in pickups over the years.
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Sheldon, in my line of work, providing that type of service is called consulting, not technical support. I don't think it's reasonable to expect that you would provide free technical support to someone who wants to modify your product. If you did so in the past, I would say that was an example of extreme generosity, the type of service that has earned you a reputation for providing world class products and support, to be sure. But it is not something that is economically feasible nor sustainable unless you build it into the cost of the instruments. And since not all users want to mod their instruments, I don't think you should do that, because it wouldn't be fair to the majority who are happy enough to leave well enough alone. (Would I like to put a PTone into one of my NG-2's? You bet! But if I do, I will buy the pickup from you, and I'd buy a pickguard if one were available. But I'd assume that I'm on my own from that point on.)

At the risk of getting flamed by all the other happy customers who have been so lucky to benefit from that free assistance in the past, and those who were hoping to benefit from it in the future, I would suggest that they should either obtain that type of assistance from their dealer, their luthier, or the public support forums. I think that they all (I should say WE all, since I am included in that group as the happy owner of two Dingwalls, with a third on the way), should be happy to leave you alone to do the important work of incubating those puppies and getting them out the door!!!

To finish out on the consulting topic: I think it would be reasonable for you to offer a paid service if folks wanted to utilize your support team for mod support, if your support team has the bandwidth to do that. If so, I'd say $120/hour is probably a reasonable rate. Not everyone would want to partake of the service at that price. But that's the point.
 
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#18,052
IvanBassist said:
They are "custom made" for Dingwall, but if you need bigger gauges you'll have to use another brand.
Maybe you could try contacting Claudio Rocha (Facebook, for example). He's also from Sao Paulo and has got a Combustion :)
Click to expand...

We supply Fanned Bass Strings for Claudio. Awesome player. Fanned Flats too, fyi.
 
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#18,053
xnewyorka said:
Sheldon, in my line of work, providing that type of service is called consulting, not technical support. I don't think it's reasonable to expect that you would provide free technical support to someone who wants to modify your product. If you did so in the past, I would say that was an example of extreme generosity, the type of service that has earned you a reputation for providing world class products and support, to be sure. But it is not something that is economically feasible nor sustainable unless you build it into the cost of the instruments. And since not all users want to mod their instruments, I don't think you should do that, because it wouldn't be fair to the majority who are happy enough to leave well enough alone. (Would I like to put a PTone into one of my NG-2's? You bet! But if I do, I will buy the pickup from you, and I'd buy a pickguard if one were available. But I'd assume that I'm on my own from that point on.)

At the risk of getting flamed by all the other happy customers who have been so lucky to benefit from that free assistance in the past, and those who were hoping to benefit from it in the future, I would suggest that they should either obtain that type of assistance from their dealer, their luthier, or the public support forums. I think that they all (I should say WE all, since I am included in that group as the happy owner of two Dingwalls, with a third on the way), should be happy to leave you alone to do the important work of incubating those puppies and getting them out the door!!!

To finish out on the consulting topic: I think it would be reasonable for you to offer a paid service if folks wanted to utilize your support team for mod support, if your support team has the bandwidth to do that. If so, I'd say $120/hour is probably a reasonable rate. Not everyone would want to partake of the service at that price. But that's the point.
Click to expand...

I think what your saying has some merit but.....

On one hand. It's in everyone's best interest to know that the information to do mods properly is out there and hopefully it's readily available enough for people to find it and do quality modifications if that's what they choose. Hold every NG2 owners hand through the process..... no. But have resources available.... yes.

Another point. If I buy a production item bass or otherwise that comes with a certain level of basic resources etc. but if I'm buying a boutique bass, couch, cabinet or otherwise I would hope that at a $10000 price tag I'd get ample support and be considered a priority customer. At the end of the day that reflects through in my business and I opt to deal with companies that I hope do the same. you get what you pay for, at least I hope that's the case..... customer service included.
 
#18,054
AB Nate said:
Hold every NG2 owners hand through the process..... no. But have resources available.... yes.
Click to expand...

Yes, I did mean to address that in my post, but then I forgot. I think what would be great customer service here would be to put downloadable PDFs on the site with instructions for things like "How to add a pickup to an NG2", for example. But Sheldon implied that there would be many versions of the instructions needed since things have changed over time, so even that would get a little complicated to do. But ideally, yes, it would be there.

As for getting help modding a $10,000 bass.... yikes! You're right. But then again, isn't it best to do all those mods during the ordering process? ;-)
 
#18,055
xnewyorka said:
But then again, isn't it best to do all those mods during the ordering process? ;-)
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Sure, but people change their minds all the time.

In my case, ordering my NG2 3X simply wasn't an option and I'm not sure that it's an option at all.

The new 2017 NG2's are routed for 3X at the factory. I think it's completely reasonable to offer all of the parts and pieces for a customer to easily do a bolt on mod themselves. All of the switches use screw terminals, all of the pickups are sold, but not to sell pickguards? I completely understand that it's bandwidth issues but why offer all of the other options to do this mod but leave arguably the most difficult part up to the consumer?
 
#18,056
xnewyorka said:
As for getting help modding a $10,000 bass.... yikes! You're right. But then again, isn't it best to do all those mods during the ordering process? ;-)
Click to expand...

Easier said then done my friend. Especially when the build time is 16 months. That's a big window to teeter back and forth on options but ideally yes. It's best to know exactly what you want, spec it and build it.

Beyond that though, questions arise over time. not just modding but care, refinishing, updating electronics etc. me personally I'd prefer to send a bass back to Dingwall for them to do any work vs hiring anyone local to do any serious work.

Lol. I guess what I'm saying is when you custom up a Canadian made Dingwall it's not just a one night wham, bam, thank you ma'm. Your putting a ring on that thing and there's a relationship involved.
 
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#18,057
Dave W said:
Sure, but people change their minds all the time.

In my case, ordering my NG2 3X simply wasn't an option and I'm not sure that it's an option at all.

The new 2017 NG2's are routed for 3X at the factory. I think it's completely reasonable to offer all of the parts and pieces for a customer to easily do a bolt on mod themselves. All of the switches use screw terminals, all of the pickups are sold, but not to sell pickguards? I completely understand that it's bandwidth issues but why offer all of the other options to do this mod but leave arguably the most difficult part up to the consumer?
Click to expand...

Well, you're right about that. I don't know how much profit margin there is in selling pickups. But if Dingwall would like to sell a lot more PTone pickups to NG-2 owners, certainly selling pre-cut pickguards would be a way to help pickup sales to, um, pick up.

You said all switches - I thought we had to go to AllParts to get a 5-way pickup selector switch if we wanted that option. That's probably what I'd do if I decide to tinker around under the hood. Why? Because the existing four options are already great. Adding a fifth would be even greater, right?
 
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#18,059
dazmond said:
Ooh hey. I like that stand. Does it hold your dingwall up high enough that your instrument cable isn't bent at an awkward angle on the floor when plugged in?
Click to expand...
The Hercules stands are what I use and offer in the store - they work really well for all the Dingwalls.
 
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