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Double discount at Guitar Center

#483
stingray56funk said:
Oh snap...that was funny and stressful at the same time!
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Not really. This was obvious BS, and stupid.

GC.Com or their IT contractor effed up. They had plenty of time to cancel and do whatever normal diligence they should have done. If they didn't correct their own system blunders in any organized way, once the billing and delivery are complete, it's over. They can pound sand.

They have to eat it, no matter what they say, and they can tell you whatever they want to about this and it doesn't have to be true. They can't backcharge and they can't recover their stuff. They don't have a leg to stand on in getting any recovery in the state of California. I know this because I watched a similar fiasco go down up close and personal some years ago from the standpoint of the company.

I'm amazed anyone cooperated with AMS when they screwed up a while back and bullied people into sending back the gear, whatever it was. They were totally out of line.
 
#488
Bongolation said:
GC.Com or their IT contractor effed up. They had plenty of time to cancel and do whatever normal diligence they should have done. If they didn't correct their own system blunders in any organized way, once the billing and delivery are complete, it's over. They can pound sand.
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I think a marketing person (not IT) screwed up by not qualifying his discount code as being unshared. I'm assuming their marketing people can enter their own discount codes without having their IT program it in each time (too slow). They just forgot to flag it as unshared. If their IT screwed up, they would have recovered most if not all orders.

I also think that their sales department made a big legal mistake using the word "Accepted" on all their online orders when they clear payment. Please do not take this as any legal advice.
 
#490
JansenW said:
I also think that their sales department made a big legal mistake using the word "Accepted" on all their online orders when they clear payment.
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Yes, absolutely, but it's not even that hard to understand.

A seller can terminate a transaction for pretty much any reason he wants prior to delivery (but note, just in passing, how difficult it is for a buyer to terminate a purchase with GC, or most other online retailers).

However, once a seller takes and acknowledges payment and the goods are delivered,

IT'S OVER.

It's a completed transaction. The seller can't backcharge or treat it in way differently than he would any other sale.

That's basic consumer law in California and I assume pretty much everywhere else as it's pretty fundamental, established Common Law kind of thinking.

If GC/Bain wants to try to claim some kind of tort and seek remedy on it, they're in a very weak position, especially in that most of these transactions weren't that exceptional and well within the deep-discounts of their sales and closeouts, which GC is notorious for administering arbitrarily and contrary to their own stated rules and disclaimers, never mind "secret" sales announced on social-networking sites, etc.

I was informed by a website that GC.Com was accepting multiple discounts on a narrow range of selected items, which it turned out that it was. This is not even slightly uncommon in Etail. I do it every week, somewhere online. The software was apparently working properly as it was rejecting discounts on non-sale items.

I ordered an item that eventually showed a discount of around 70% off MSRP. This is not uncommon nor unreasonable. Sale items through this site routinely exceed that. The retailer's ads constantly scream "UP TO 91% OFF! THIS WEEKEND ONLY!" every time you turn on the radio.

I submitted payment in good faith, and the sale was entered as "approved" the next day, and I was so notified both by private e-mail and in my online records at their site.

The next day, I see that payment for that amount has been charged against my card account and I am notified that my order has been shipped. I have received no communication of any kind that this purchase was amiss in any way, despite the seller having several days in which to do so. The only comment was that the seller thanked me for the order -- days after I placed it.

If there is any fault in this transaction, it lies entirely with the seller, his agents and contractors.

That's my story and I'm sticking to it. ;)
 
#491
Bongo 5HH for #5 :D

bongo1.gif
 
#494
Keep the pics coming..:D
Even though my order for a back-ordered GK combo got cancelled, at least I had some skin in the game...
Not all is lost, after my order was cancelled, I contacted GC, and they came back with their lowest price for the amp if I still wanted it...
I decided to go for it, since it was more than 35% off the regular price, so I'll end up with an amp that I need at an uncommonly good deal after all...
 

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