This would indicate Paul hasn't worked for G&L for the last 6 years. Unless he was hired back at some point?
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This would indicate Paul hasn't worked for G&L for the last 6 years. Unless he was hired back at some point?
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I think this is a trend by product companies that started 20 years ago and created a greater distance in customer satisfaction with products bought.
In many ways, overseas automakers have forced US manufacturers to step up their game with customer satisfaction or face lower sales volume.
Service companies over the same period seem to have better skills presumably based on instant access to performance by groups like Yelp.
All based on my opinion with no supporting facts!
Paul was let go from G&L in 2014, almost 6 years ago. So either he didn't get your letter (i.e. someone else signed for it) or he got it 4 years after he left, at which point he wouldn't have a need to respond. I'm all for pointing the finger, as long as it's pointed at the right person.
Hearing all the bad service and QC issues, I wanted to share a positive. Bought a JB5 last year with the worst dead spot I've ever experienced on the 5th fret of the g string. I mean super dead...like the note was missing. G&L replaced the neck and when I asked about paying for the 1/4 sawn upgrade on the replacement they told me they would add it for free. It did take a ridiculous 6 months but the neck is really nice!
With my custom shop CLF L-2500 order, they missed the black neck binding. That was after a phone conversation where they chose to use the newer headstock as a solution to make the binding possible. When my dealer told them they messed up the order, their first response was that they had a phone conversation with me and that I had agreed to no neck binding.
I had the dealer send them my response, which documented the date and time of the original phone conversation and exactly how we had come to changing headstocks to make the binding happen. Then four more weeks went by with no response from G&L to my dealer.
I started posting complaining comments on their Facebook posts (for regular G&L and Custom Shop). That's when someone finally reached out to me and had the same sales rep call me. I had to re-walk him through our January conversation and he agreed that they should make me the proper neck. But he also mentioned the the guy who built my bass hadn't been at work of 10 weeks or so.
So now another three weeks have passed, and I really have no idea when I'll get the replacement, if at all.
So it's not just their option order basses, but custom shop as well.
I had the dealer send them my response, which documented the date and time of the original phone conversation and exactly how we had come to changing headstocks to make the binding happen. Then four more weeks went by with no response from G&L to my dealer.
I started posting complaining comments on their Facebook posts (for regular G&L and Custom Shop). That's when someone finally reached out to me and had the same sales rep call me. I had to re-walk him through our January conversation and he agreed that they should make me the proper neck. But he also mentioned the the guy who built my bass hadn't been at work of 10 weeks or so.
So now another three weeks have passed, and I really have no idea when I'll get the replacement, if at all.
So it's not just their option order basses, but custom shop as well.
Well then I'm really pissed, because someone at G&L signed for his mail! If it's true, then maybe he'll start something good of his own.
When I said that during my profession doing this, G&L was the worst of the worst, that's what I meant. EVERY company at least responds and then most try to help... The worst are the ones that here you out and then don't care, the worst of the worst don't even wish to hear it.
I bought a Chauvet fog machine off ebay, from a DJ company in New York. The machine arrived last week and we used it. It worked perfectly. However, when I went to hang it using the included ceiling mount bracket, one of the plastic knobs was cross threaded.
I went into my shop to repair it, and it was an odd size, so I didn't have a die for it. I was going to weld up a new one, but it got late, so I bailed. At this point, I already had more labor into it than a new fog machine would cost, all for a $2 knob.
The next day, I emailed the company and asked if they could simply sell me a new knob. They emailed me back within an hour and notified me that they contacted Chauvet, and that a "no questions asked" replacement would be mailed to me overnight, with tracking.
So now, the DJ company and Chauvet will have my eternal business, as well as that of those who follow and respect my opinions on such matters.
Somehow, buying ten G&L customs, as well as everything that BBE makes, still hasn't even earned me a reply.
Well there's a big information gap there, because the California Division of Consumer Affairs listed him as the corporate contact for BBE, but regardless, the letter was written to BBE Corporate, and sent certified to them, Ron at G&L, and Paul.
This is also BBE's website today, so if what you're saying is true, then we're in worse shape than I thought! It would be a sad day in the village if BBE didn't know who their VP was since 2014!!!! Now I'm even more worried.
I'd be extremely happy to learn he has nothing to do with the curren
Would it be indelicate to ask in the bassesbyleo forum?
They should know since he appears to moderate a subforum there.
I'd so like to hear he has nothing to do with this debacle...
I just double checked, and BBE still lists him as the VP. So, if there's been a new VP for the last 6 years, he's gotta be pretty pissed that they're keeping Paul up on the site. And if there's no VP, that's equally as odd. Also, if I was Paul and I had been fired, I'd be pissed about them claiming I was still the VP. Hmmm... Something fishy is going on here.
I don't go to that forum, but I believe many of the other users here do. On BBE's website, it does list 2009 on the bottom, but that's really no comfort or confirmation. If they're so screwed up that they don't update their corporate page, then we're in way worse trouble than I thought. That's gotta have massive legal ramifications as well.
I'm sure that many people buy products after visiting the site and relying on it's accuracy.
The way it should be done... it ain't that hard.
Lol! Tell you were surprised.
"You know, guys... I'm glad we have a dedicated person such as Paul in our lineup. It would definitely explain his absence during our annual meetings."
Lol!
I can guarantee you that's not good.
Anybody remember when Bill Schultz and another fellow from Yamaha were brought in to get Fender back on its feet after the CBS fiasco? Well, Yamaha's still really got it going on re: quality at all levels in the catalog—and with customer service. I wonder if they could spare some folks? 
Is this the G&L Club or the G&L Bashing Club? Sorry to hear your stories but seems like a topic for a different thread. Maybe go start one of your own and bash away at Mr. Gagnon, BBE, other non G&L related stuff or whatever you want there and let us appreciate what we enjoy here?
I read somewhere recently that DJs weren't really musicians.
