Sorry to hear that. Personally, I've never had 1 single issue. I've purchased amps, drums, PA stuff, pedals.... never anything misrepresented or damaged on arrival. This includes tube amps. The only guitar I've ordered was new, so it was in factory packaging. I actually just this evening picked up a Squire Bronco for my son for $90 all in. We'll see how that arrives, but I have no reason to doubt it will arrive as described. Do you call and speak with a person, during store hours, and have them confirm the item is there, look for defects, try it out, etc? Hard to believe it has happened twice. I've probably ordered 20 different items from 15+ different stores in the past two years.
Both times I had ordered the item expecting it to ship the next day and instead of a shipment confirmed email I got an email that said item not currently in inventory. Probably just bad luck. The good thing about GC sending me broken stuff is that I can just return it to my local GC without having to ship it back to anyone.