I've said it in the past, Modulus customer service is awful. If I ran my business like they do I would have no customers. Trust me, they are not that busy that busy they can't return calls and emails.Don't care how small they are and how much volume of work they have; you ignore your customers and someday soon you won't have them to worry about.
I agree...and I gave Modulus the benefit of the doubt on several occasions. They helped me out on some hardware...sent me the wrong stuff and I couldn't them to reply.
Granted, they are a small outfit...but I have personally spoken to the guys there...some have been there since the 80s! They told me that whenever they see a number calling with a "205" area code they know it was either me or Oteil Burbridge...haha.
But yeah, they need to be a little better at getting back with people. Hell, even if they took 20 minutes a day responding to emails and calls it would be to their benefit.
Their online store hasn't worked in over 2 years.


