My Apologies To All Here

Discussion in 'Miscellaneous [BG]' started by Greg_S, Dec 23, 2015.


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  1. Gasman

    Gasman Supporting Member

    Apr 9, 2007
    South Carolina
    This. Fender, more than likely, held up their end of the deal. You need to realize that ordering on a Sunday (no shipping that day) means it will get shipped Monday. If you expected it Monday, well, I don't know what to say. But they don't own a shipping company. It's the shipping company's fault. And, as has already been said, this is a crazy time of year to guarantee next day delivery.

    I will agree that the notion of "next day delivery" is misleading at this time of year, if that's what they actually said. If they said "same day shipping" or something of the sort, that is conceivable, albeit the truth is you won't get it next day. At least 4 days before Christmas.
     
    mbelue and brendanbassix like this.
  2. okcrum

    okcrum in your chest

    Oct 5, 2009
    Verde Valley, AZ
    RIP Dark Horse strings
    PM me when you're ready to sell.
     
  3. I can understand the OP's frustrations at not getting the bass on time and not getting accurate info from Fender.
    That being said, let me give you an example of what it is like for FedEx and UPS this time of year. I am a courier for FedEx Express. My normal route starts at 11:00 am and I usually do around 40 deliveries and then do pickups until about 7:00 pm. Lately I have been starting at 8:30 because of the increase in volume. Depending on how long it takes to get the trucks loaded and get out on road I usually start my deliveries around 9:15. Today I had 120 deliveries, plus my normal pickups.
    The other delivery route in my area had over 200! The volume for our station was 6000 pieces higher than it was this day last year.
    When the volume of freight being shipped is this high are bound to be issues. We have been fortunate that the weather has been good this year. Imagine how it would be if there was a lot snow or ice to slow things down even more!
     
  4. Hounddog409

    Hounddog409

    Oct 27, 2015
    ohio
    so it was a FedEx issue and not a Fender issue. Got it.

    Are you boycotting FedEx now?
     
    Fxpmusic likes this.
  5. rogerbmiller

    rogerbmiller Gold Supporting Member

    Sep 16, 2003
    NYC
    OP wins when he gets his shipping charges (or the equivalent therof) refunded.

    He didn't get what he paid for.

    Period.

    The end.
     
  6. rogerbmiller

    rogerbmiller Gold Supporting Member

    Sep 16, 2003
    NYC
    The buck stops with fender. They should make good somehow. They have recourse with Fedex.
     
  7. Hounddog409

    Hounddog409

    Oct 27, 2015
    ohio
    not true. Fender got to it to FedEx. They supplied the tracking number. They have NO CONTROL at that point. The "cancel" is on Fed Ex. The day late is on Fed Ex. Fender has no control or responsibility after FedEx takes possession of the package.

    The OP should have been in contact with Fed Ex - who had the package.

    It's a different discussion is there was no tracking number and Fender did not ship.

    what the hell is Fender shipping going to do? They sent it out. FedEx picked it up.
     
    Fat Steve, crucislancer and Fxpmusic like this.
  8. RichSnyder

    RichSnyder Gold Supporting Member Supporting Member

    Jun 19, 2003
    There are always caveats in the shipping contracts. Bass arrived, be happy.
     
    Fxpmusic and mbelue like this.
  9. guy n. cognito

    guy n. cognito Secret Agent Member

    Dec 28, 2005
    Nashville, TN
    Shipping was free, according to the OP.

    Can you refund free, boys??
     
    Fat Steve, Max Blasto and mbelue like this.
  10. rogerbmiller

    rogerbmiller Gold Supporting Member

    Sep 16, 2003
    NYC
    Yes, in kind. They can give a partial refund.
     
  11. JaseyT

    JaseyT Guest

    Jun 18, 2009
    Wow. Lots of listening-just-to-reply happening here, versus listening-to-understand-the-original-poster's-situation. You'd think some folks here were raised personally by Uncle Leo.
     
  12. twinjet

    twinjet Moderator Staff Member Supporting Member

    Sep 23, 2008
    49
    Darrin Huff basses, anybody?
     
  13. rogerbmiller

    rogerbmiller Gold Supporting Member

    Sep 16, 2003
    NYC
    Fedex promised fender something. Fender passed on that promise to their customers.

    FedEx did not deliver.

    The buyer bought from fender not from FedEx.

    Once you buy from fender and FedEx screws up that is in fender.

    Now when I have been in this situation I have called FedEx. But the fact is that my recourse is though whoever sold me the item FedEx was supposed to ship on time.

    And that is the way it should be.
     
    Dominick C. likes this.
  14. guy n. cognito

    guy n. cognito Secret Agent Member

    Dec 28, 2005
    Nashville, TN
    Oh dear god....
     
    Fat Steve, mbelue and josiah goldfish like this.
  15. guy n. cognito

    guy n. cognito Secret Agent Member

    Dec 28, 2005
    Nashville, TN
    Oh yes. A one day delay vs 12 years. Very comparable.
     
  16. Fxpmusic

    Fxpmusic

    Jul 5, 2013
    1st World Problems... :)

    The Amazon comparison is not necessarily fair. Considering how many warehouses and fulfillment centers they have in the country.

    Apologies accepted. Enjoy the bass... I think.
     
  17. hsech

    hsech Work hard. My Social Security needs a raise.

    Jun 27, 2012
    Central Iowa
    Not to mention all the weather forcasters and tornado watchers.
     
  18. rogerbmiller

    rogerbmiller Gold Supporting Member

    Sep 16, 2003
    NYC
    Oh dear god.

    I have received such treatment so many times. Without asking.

    It's the fair thing to do.

    Is fender slashing their prices to account for lack of a middleman?

    No! Shipping on time is baked in. And if you don't shipping on time price is adjusted.

    Amen.
     
  19. twinjet

    twinjet Moderator Staff Member Supporting Member

    Sep 23, 2008
    49
    Yep. I just hope none of them were hoping to get their basses before Christmas.
     
  20. hsech

    hsech Work hard. My Social Security needs a raise.

    Jun 27, 2012
    Central Iowa
    I'll teach Fender a thing or two.

    Elderly!.jpg
     
  21. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

     
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