So you sell products that you think are inferior? Talk about bad customer service.
Enjoy the benefits of a premium membership!
Upgrade Account
-
TalkBass has been independent since 1998. Add your voice.
Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
Join free Log in
Want zero display ads or expanded classifieds tools? Compare plans.
I admit I was pissed off at Fender and wasted everyone's time here with my rant. I should have known better to respect everyone's time. It all ended well - the gift arrived on in time for Christmas, so I'm done.
I apologize and wish all a Happy Everything! Let's just move on, shall we?
I apologize and wish all a Happy Everything! Let's just move on, shall we?
Smooth_bass88
vaxx!
- Oct 31, 2006
- 12,122
- 16,793
- Disclosures
- have been on nationally released albums, charting on the Billboard 200
Thread title is different on my device...what the heck is going on??
SirMjac28
Patiently Waiting For The Next British Invasion
slobake
resident ... something
slobake
resident ... something
See post #50. I respect Greg_S for doing this.
Smooth_bass88
vaxx!
- Oct 31, 2006
- 12,122
- 16,793
- Disclosures
- have been on nationally released albums, charting on the Billboard 200
slobake
resident ... something
Having spent close to 20 years in logistics in just about every capacity imaginable the opinions and attitude of the op are the reason I have grown to hate Christmas.
I have no dog in this hunt but I am gonna go out on a limb and say I am with OP here.
When I was growing up, Fender was synonymous with poo. Period. The end. Awful quality and quality control. C to the R to the A to the P. Now granted I got over my aversion to Fenders recently and with style (I have about 30).
But more to the point Fender as a business concern has been flat city for years. So recently they changed things up and started going direct to consumer. Ok fine, many brands are doing it.
But once you do that you are no longer in the high tower, hiding behind your distributors and retailers. You have to deliver what you promise to every jamoke out there and you have to satisfy every one too because the happy ones tell 10 people and the angry ones tell 20.
So to the point if you are promising overnight shipping and that is what tips a consumer to buy direct from fender rather than go to a local GC for the same item, you better ship overnight. Especially at mother grabbing Christmas time.
If you don't it's on you and you better make it right cuz that is the gig you signed up for Mr. New direct to consumer manufacturer/retailer.
If you can't hack it, offer less, promise less, and deliver what you promise to deliver. It's simple.
And for those of you who said to the OP (and I paraphrase) "Fender will be fine without you," you are right. For now.
So since Fender wants to be a retailer (not a bad play, and frankly one I predicted years ago because of what a joke MI retail has become), they better have their act together. Because in a world of social media with retailers racing to the bottom in terms of return policies, etc, world travels fast and they will be held accountable.
Personally, I would be pissed off too if I was the OP. I have had more similar issues with big MI retailers than I care to mention, no naming names.
Like I said, I have no dog in this hunt and neither does anyone here but the OP. So ask yourselves how you would feel if this was you and you ordered from Bed Bath and Beyond and you were biting your nails for days wondering if your family's xmas presents were going to arrive in time for the 25th.
Fire away.
When I was growing up, Fender was synonymous with poo. Period. The end. Awful quality and quality control. C to the R to the A to the P. Now granted I got over my aversion to Fenders recently and with style (I have about 30).
But more to the point Fender as a business concern has been flat city for years. So recently they changed things up and started going direct to consumer. Ok fine, many brands are doing it.
But once you do that you are no longer in the high tower, hiding behind your distributors and retailers. You have to deliver what you promise to every jamoke out there and you have to satisfy every one too because the happy ones tell 10 people and the angry ones tell 20.
So to the point if you are promising overnight shipping and that is what tips a consumer to buy direct from fender rather than go to a local GC for the same item, you better ship overnight. Especially at mother grabbing Christmas time.
If you don't it's on you and you better make it right cuz that is the gig you signed up for Mr. New direct to consumer manufacturer/retailer.
If you can't hack it, offer less, promise less, and deliver what you promise to deliver. It's simple.
And for those of you who said to the OP (and I paraphrase) "Fender will be fine without you," you are right. For now.
So since Fender wants to be a retailer (not a bad play, and frankly one I predicted years ago because of what a joke MI retail has become), they better have their act together. Because in a world of social media with retailers racing to the bottom in terms of return policies, etc, world travels fast and they will be held accountable.
Personally, I would be pissed off too if I was the OP. I have had more similar issues with big MI retailers than I care to mention, no naming names.
Like I said, I have no dog in this hunt and neither does anyone here but the OP. So ask yourselves how you would feel if this was you and you ordered from Bed Bath and Beyond and you were biting your nails for days wondering if your family's xmas presents were going to arrive in time for the 25th.
Fire away.
Last edited:
unfortunately the criticism is being levied at the wrong party FedEx caused the problem not fender and at this time of year everybody knows about shipping except the 0P
I had the same thing happen with a Brookstone order a few years ago. Fedex' fault. Gifts came after xmas. Brook stone refunded 100% of shipping charges to me.
Can't pass the buck on to your vendor. Doesn't work.
Can't pass the buck on to your vendor. Doesn't work.
There are so many levels of trolling in this thread it makes my head hurt. Bottom line, everyone "won". Guy got his bass before x mas. Fender and fedex got their money. Strangers on the internet got to talk smack. Seems done to me.
