madbass6
Inactive
- Jan 13, 2009
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- 1,295
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- I do not give consent to use any of my photos ! please respect that. thank you.
sorry dude to me it looks more like a used returned Bass VS a floor model! total BS in there part!
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My new bass! ...isn't it?
- Thread starter Val K.
- Start date
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- Tags
- jazz bass deluxe
This is FAR from brand new. This one has enough wear and dirt on it that it is clearly a floor model or show demo or similar.
I'm sure it's just fine from a functional perspective, but you paid a premium price to get one that was absolutely new.
If you like it and want to keep it, they should work with you on a substantial discount--at least 25%. If you want to return it, just do so. I'd assess their willingness to make things right. If you trust them to send you a new one, fine. If you lack that trust, go with another dealer.
This is a crap way for them to act and I really hope it's just an honest mistake.
I'm sure it's just fine from a functional perspective, but you paid a premium price to get one that was absolutely new.
If you like it and want to keep it, they should work with you on a substantial discount--at least 25%. If you want to return it, just do so. I'd assess their willingness to make things right. If you trust them to send you a new one, fine. If you lack that trust, go with another dealer.
This is a crap way for them to act and I really hope it's just an honest mistake.
Anything bought online in Europe was a 14 day no quibble return policy. IT'S THE LAW.
Tell them you're returning it and they email you the labels,you box it back up and hand into the post office.
Tell them you're returning it and they email you the labels,you box it back up and hand into the post office.
Return it and demand a full refund. They gave you a used bass passed off as new. And you might want to report it to whatever authorities govern business practices over there, similar to the USA's Better Business Bureau.
They have a 30 days return policy, it was one of the reasons why I chose them, but they are not going to refund the shipping costs unless it's their fault. I suppose that in this case there is no doubt about who made the mistake. What you said is the best thing to do, I believe.
I started the procedure for a refund, tomorrow morning I hope they will call me or send me an email. However I think it's not necessary to file a report, I just would like to have my money back as soon as possible.
madbass6
Inactive
- Jan 13, 2009
- 2,428
- 1,295
- Disclosures
- I do not give consent to use any of my photos ! please respect that. thank you.
hey not a bad a idea!! this way they'll see its not just you being paranoid or a pain in the ***s, we all cant be wrong ! its most defenetly not Brand new!!
Is it just me is that neck a bit off ? seems the E string is a bit far from the fret board edge and the G string real close to the edge.
@Val K.
Ship it back. When they see it they'll refund you. Your purchase is soured now so chances are you won't bond with the bass,that niggle will always be there.
It's a bummer it happened in the first place.
Ship it back. When they see it they'll refund you. Your purchase is soured now so chances are you won't bond with the bass,that niggle will always be there.
It's a bummer it happened in the first place.
I'd definitely return it.TL;DR: I purchased a brand new and unopened bass, but it looks like a good floor model to me. Have a look at the pictures and tell me your opinion.
Finally, my new Fender MIA Jazz Deluxe arrived! I was so thrilled, the first brand new bass of my life! Then I opened the case and my excitement slightly faded away, but let me explain first a few things.
Before typing the magic 16 digits of my credit card and spend ~1700€ for it, I sent an email to the store (one of the biggest musical shop in Europe, based in Germany) asking if the basses for sale are the ones used in the showroom or completely brand new. They answered saying that the basses are all brand new, never opened, and that if they are used in the showroom or just displayed, they are sold as b-stock (floor models) with a small discount. With all the merriment and trust in this world, I finally squeezed the wallet.
When I opened the case, I was surprised of the many tiny little scratches on the pickguard covering plastic foil, minuscule scratches all over a not-so-shiny body and the neck. That wasn't expected to me!
Now, I know that I could be a little bit paranoid and if I would have bought the bass in the store I wouldn't have blinked an eye for a bass in this minty condition, but still... what they sold me was different! Or at least this is the opinion of someone who never bought a brand new bass
So here we have the pictures:
View attachment 767819View attachment 767821View attachment 767837View attachment 767820View attachment 767822
What I am asking is: is this normal because the bass is man-assembled? Shouldn't they look as... brand new?
Also, the cardboard covering the case was opened before and I am sure there was no QC by this shop because, even if they advertise it as one of their selling points, they sent me an email saying that they couldn't check the bass... and I explicitly asked for a check and they told me it was due before the shipment, so you can see how much I am disappointed! Also, they rely on cheap couriers outside Germany, the parcel containing other stuff that I bought together with the bass is stuck somewhere in England
I just bought a MIM Fender PJ bass right off the wall at Guitar Center and it's flawless.
You should expect flawless, too.
I really would like to, but I live in the UK so it is too far away.
By the way, has anyone had a similar experience with this shop? Anyone from Europe in this forum?
Actually now I think of it I bought a few things from the big German warehouse early last year including a fender three guitar stand that was "new". The packaging was resealed and there was orange dust like Brickdust all over and other marks of use. And from another similar shop in southern Netherlands I bought a fuzz pedal that had a paint chip that had been touched up.
The problem is, and what I suspect you've received is this, you can return in European law any item within 30 or so days just because you changed your mind, or found it wasn't the item that you thought. This replaces the ability to see and test the item before purchase which naturally can't be done online.
So what you've probably received is something that someone tried, didn't like, and sent back. They still sell it as new, though it should be returned to them in as new condition to qualify.
When I was still in London I'd often use andertons. I recommend them. Quick delivery and much easier and cheaper for you to return items if necessary.
SirMjac28
Patiently Waiting For The Next British Invasion
+1 I love doing it so much I only unpeel a small bit at a time
wow that didn't sound weird until I actually typed it out.I noticed that the E string was slightly off-centered, but I thought it was possible to fix it adjusting the bridge, moving the string to the farest saddle. Later this afternoon I will post some pictures and see if this was the possible reason for the previous return.
So I am not alone. Sad to know that this is a policy and not a mistake...
Thanks, I will check out that website.
It's not so much policy as law. They have to allow returns under distance selling regulations - same as you can pick up the bass in a shop, play it, and put it back, for someone else to buy it later.
I had a Hartke amp for a day and had to return it with brown parcel tape in place of the tape that had sealed the box, because I couldn't do better.
Yes, and in that case they have to sell them as b-stock, even with just 20£ off, but not as a brand-new-never-out-of-the-box instruments.
I don't believe they are required to - if they were, they would lose a fortune with everything they get sent back under those terms. They do say you must return everything as unopened as possible, with stickers in place etc, but I imagine over Christmas they have so many deliveries and returns they let things slip. I'd still return it if you're not happy, as is your right, and let them know why.
I sent my Hartke back on 10th December and still waiting for Bax Shop to send me a Mark Bass Nano instead - apparently they're 3 weeks behind their usual 2 weeks turnaround because of Christmas orders. (Also very hard for me to get anything done with them because they are based in South Netherlands, where English isn't as essential as in Amsterdam, and mijn Nerderlands is niet zo goed....)
I sent my Hartke back on 10th December and still waiting for Bax Shop to send me a Mark Bass Nano instead - apparently they're 3 weeks behind their usual 2 weeks turnaround because of Christmas orders. (Also very hard for me to get anything done with them because they are based in South Netherlands, where English isn't as essential as in Amsterdam, and mijn Nerderlands is niet zo goed....)
This is the email that they sent me when I asked them if the bass was brand new or a floor model:
So what you say is right if they would just say that openly, but if they keep telling lies to the customers just to pretend to have higher standards... It's the VolksWagen disease!
So what you say is right if they would just say that openly, but if they keep telling lies to the customers just to pretend to have higher standards... It's the VolksWagen disease!
