It was over a year old, but other than that, I don't know. But, neither do I care. It's a great bass. How many times do you get a new MIA Jazz for $649.00?
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My new bass! ...isn't it?
- Thread starter Val K.
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- jazz bass deluxe
Maybe it's just me, but I can't see anything that's wrong with that bass. Looks brand new to me.
I just wanted to say I think you're being overdramatic saying that you've lost your faith in Thomann after this. Their an absolutely massive company, and its not uncommon for the sales or support person to tell you something about another part of the business that isn't true. Somebody said it would be completely unopened, and it looks like it was maybe opened for a bit...who knows there may have been good reason it was opened. Maybe this particular bass had been sitting in a box for months or years and they wanted to check that it was in good shape before sending off to you...without all the info it's hard to know. Don't cast judgement on an entire company from what likely was the actions of single person, paid something like minimum wage to move boxes around.
If you want a little discount, send the pictured and ask. If you want an exchange, send the pictures and ask. They're a good company...theyll sort you out.
I just wanted to say I think you're being overdramatic saying that you've lost your faith in Thomann after this. Their an absolutely massive company, and its not uncommon for the sales or support person to tell you something about another part of the business that isn't true. Somebody said it would be completely unopened, and it looks like it was maybe opened for a bit...who knows there may have been good reason it was opened. Maybe this particular bass had been sitting in a box for months or years and they wanted to check that it was in good shape before sending off to you...without all the info it's hard to know. Don't cast judgement on an entire company from what likely was the actions of single person, paid something like minimum wage to move boxes around.
If you want a little discount, send the pictured and ask. If you want an exchange, send the pictures and ask. They're a good company...theyll sort you out.
I have had the same experience with a German (the other..) online store. Received an as new sold item that was definitively used (pick ups). Sent it back, and got my refund within a week.
Thomann has a great reputation. So, you'll should be fine.
There is no question, at least to me, that this has been played, handled, whatever, before. Request a deep discount for B-Stock, or return it for a "new" one.
I don't see why there is a need to make a thread about this. If you are not happy then contact the supplier with these photos, they will pay for the shipping and you will either get a new bass or a refund. Mistakes happen but Thomann have always been brilliant with me.
A chef once yelled at a cook because the cook broke the yolk of a fried egg. The chef said breaking the yolk was the privilege of the customer.
In much the same way when you buy a new bass, every scratch, ding, dent and bullet hole is your privilege to put there through your jounrey.
Used basses on the other hand, that's a collaborative effort. Like a book of short stories from various people
In much the same way when you buy a new bass, every scratch, ding, dent and bullet hole is your privilege to put there through your jounrey.
Used basses on the other hand, that's a collaborative effort. Like a book of short stories from various people
I really would like to, but I live in the UK so it is too far away.
By the way, has anyone had a similar experience with this shop? Anyone from Europe in this forum?
If your talking about Thomann, i would definitely contact them. In my experience they're after sales service is very good.
The OP didn't know whether it was a mistake or a pattern, and anyway, this is exactly what this forum is for. Anyone that wants to create a post can, respecting the rules. You may not like whatever a poster has to say, and you have a right to post your opinion. But I, for one, value posts about dealings with retailers, including the last sentence of your response.
I've only ever heard good things about Thomann, but if there are negative stories, I'd like to hear those too.
OP, I'm very much looking forward to seeing their response. Good luck!
Edit: Sorry, clearly not a mistake. OP was lied to. Before he acted, he checked in here to see if he was crazy. He isn't.
I had the opposite happen to me!
I bought a "used" five string steinberger on Ebay, and when it arrived it had obviously never been played.
Truss rod was so loose and the bridge saddles so low the strings were laying on the frets. unplayable.
Luckily I know how to fix those things myself, but I wanted to play it, not screw with it for days getting it set up right!
I bought a "used" five string steinberger on Ebay, and when it arrived it had obviously never been played.
Truss rod was so loose and the bridge saddles so low the strings were laying on the frets. unplayable.
Luckily I know how to fix those things myself, but I wanted to play it, not screw with it for days getting it set up right!
The bass you received is most likely a floor model. I purchased a 2011 Fender American Standard that had been a floor model and it had less in the way of scratching. In my experience, bass's don't leave Fender looking like that.
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
Scratches in the plastic aren't anything, but those marks at the bottom of the body suggests that the bass has been sitting around, being played in a store for a while. I'd be more upset that the guy appears to be lying to you.
But as soon as you start playing it, those marks will begin to happen. If you like the bass, get a discount for a demo. If not, send it back.
But as soon as you start playing it, those marks will begin to happen. If you like the bass, get a discount for a demo. If not, send it back.
When my brand new Fireglo Ric arrived at GC, I opened the box. It had faded spots and tiny dings along the bottom edge near the bridge. I buffed out the faded spots and live with the tiny dings. I would return it but they are a little difficult to get.
If you can return it/exchange it immediately, Do it.
If you can return it/exchange it immediately, Do it.
They answered me an hour ago, they just sent me an email asking if I wanted a refund or a replacement. I called to avoid further delays and the response was something like:
"Are you sure that the plastic foil is still on the pickguard? The signs could have been caused by the QC here. Ah, there was no QC... so the bass probably has those marks because of the QC in Fender. No, we cannot check every bass that we ship to be sure that it is new. A refund is better than a replacement in your case. We will send you a prepaid UPS to pick the bass at your door. Goodbye".
It was fast and efficient, but not a single "we are sorry", not even a fake or courtesy one. But probably it is just me that I care about the customer care.
Obviously they didn't offer me any kind of compensation, I think that it is cheaper for them to just resell the bass as brand new to the next less-picky customer, I really don't know.
I wanted to reply to the people here saying that the thread was unnecessary, that I am overdramatic by losing faith in this retailer or that I am judging (??!) an entire mega-company by a single episode, but... well, I think that now it is irrelevant.
By the way: what's the best solution to get a fender jazz deluxe here in the UK? Any trusted retailer?
"Are you sure that the plastic foil is still on the pickguard? The signs could have been caused by the QC here. Ah, there was no QC... so the bass probably has those marks because of the QC in Fender. No, we cannot check every bass that we ship to be sure that it is new. A refund is better than a replacement in your case. We will send you a prepaid UPS to pick the bass at your door. Goodbye".
It was fast and efficient, but not a single "we are sorry", not even a fake or courtesy one. But probably it is just me that I care about the customer care.
Obviously they didn't offer me any kind of compensation, I think that it is cheaper for them to just resell the bass as brand new to the next less-picky customer, I really don't know.
I wanted to reply to the people here saying that the thread was unnecessary, that I am overdramatic by losing faith in this retailer or that I am judging (??!) an entire mega-company by a single episode, but... well, I think that now it is irrelevant.
By the way: what's the best solution to get a fender jazz deluxe here in the UK? Any trusted retailer?
You might contact Fender directly and order one off of their website. I don't know what all would be involved in terms of shipping or whatnot, but you certainly should contact them and hear what they have to say...
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Yep, they will just ship it off to the next customer and hope they are satisfied. If they keep having to make returns, they'll soon spend more money on shipping than it would cost them to offer it as a demo with a 20% discount. Plus they'll piss off a few customers along the way. Not a good business decision, really.
I would much rather have a thread like this about something real, with real problems and real solutions, rather than a lot of the inane threads to go to the top of the home page lately. I guess I've grown weary of the silliness.
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I think you did the right thing. I recently bought my 1st NEW Bass from Fender and the condition was not at all like the one you got. When you buy a NEW product you should get a NEW product end of story!
I've had issue with this retailer too. The first bass they sent me was damaged in several areas so they agreed to swap it.
The replacement was clearly used, the round wound strings on it were dirty and utterly dead, it had seen a lot of use. Both basses had been signed off by their QC.
A third bass had the bridge installed so out of position it was never going to intonate, my fault for giving them a third chance. All three were reasonably high end German basses.
I know many people have nothing but good things to say about this retailer but I won't be using them again.
The replacement was clearly used, the round wound strings on it were dirty and utterly dead, it had seen a lot of use. Both basses had been signed off by their QC.
A third bass had the bridge installed so out of position it was never going to intonate, my fault for giving them a third chance. All three were reasonably high end German basses.
I know many people have nothing but good things to say about this retailer but I won't be using them again.
