Ooookay… sigh… I promised myself I’d walk away from this mess, but, I guess I’m really in it at this point.
Let me continue to clarify; the ONLY reason this post exists is because Jorg/Schroeder made a particular product recommendation, and then didn’t follow through. End of story. Now, let me pause here, and set up the backdrop. Like many of you, I’m a SUPER busy guy. I run my own company, I play in a busy band, and I am a single father of a three year old. I buy a LOT of gear (too much), and I often shop with boutique dealers. Why? Well, I suppose I tend to be an “off the beaten path” kind of person, but, I also gravitate toward the, typically, better customer service and greater knowledge-base that often comes with dealing with small, boutique shops.
So! When I am working through choosing gear with one of the many boutique dealers I have done business with, I OFTEN rely on their experience, expertise, and opinions. I don’t have time to sit and research everything they are suggesting to me, and, after 40 years playing bass, I can honestly say that I have had very little problem with any of the dealers I have done business with (in spite of the fact that a number of you are convinced this particular situation is primarily a result of my personal ignorance, or naivety).
When a boutique dealer makes a recommendation to me, in light of the fact that I choose guys who have good reputations, I take that recommendation seriously. I often don’t have the time or energy to rummage through the internet and verify everything they are telling me. Is that fault on my end? Ya, probably, to some degree. There have been many times a small dealer with a good reputation tells me, “I think you should do such and such, based on my experience”, and I’ll roll with it. Typically works out, just fine.
Now, in THIS particular situation, the problem isn’t that I took Jorg’s recommendation (as many of you are trying to make the focus of your conclusion). The problem is twofold; Jorg really didn’t have the knowledge base to guide me through the recommendations he made, AND, Jorg wasn’t willing to communicate with me after the sale to ensure that I could get the rig up and running as he suggested. It’s really as simple as that. It’s not NEARLY as complicated as many of you are making it out to be. Read the emails. I should NEVER have had to chase Jorg down for that box, and I should NEVER have had to beg him for information on the cables I needed to put the rig together. INFORMATION THAT, TO THIS VERY DAY HAS NEVER BEEN PROVIDED BY HIM (and, yet once again, other than a photo of a generic speakon cable laying on a table, stating, “you need one of these.”)
Read the emails. Do I sound as if I’m lacking in my communication skills, in the emails? Do I come across as annoying? OR, do I simply sound like a guy who paid a lot of money based on the recommendation of a professional, boutique dealer, who is simply trying to get what I PAID the guy for??
This is so utterly simple. I can’t even mentally take in how this has become such a debate? With all of the boutique basses, amps, cabs, etc, that I have had made for me over my musical career, this is the stupidest issue I’ve come across. As several of you have pointed out, IT COULD HAVE BEEN RESOLVED IN MINUTES! Don’t you guys see, THAT’S WHAT MAKES THIS SITUATION SO RIDICULOUS. Jorg did not have the information to guide me through using the product he provided. Either that, or he just didn’t have the interest in clarifying how to utilize his recommendation. As a boutique dealer, it would have taken him, or his “engineer”, a matter of minutes to help get me on my way. Instead, I received delayed product, and no answers. That’s highly unacceptable. Highly, and I cannot believe so many of you are defending that. Shame on you. I have never been treated like that by any of the other dealers I’ve worked with, and would be shocked if I was.
Okay, sigh, now, go ahead. Ignore the facts, as many of you insist on doing, and start to accuse me of being a “crappy, ignorant customer” who clearly isn’t worthy of doing business with the sacred Schroeder cab company (please insert sense of humor).
On an unrelated note, if anyone is looking for some cabs…

Free series box included!!!