Pay pal incident( scam )

[JaredF]

Not right, a month later. After he approved the payment. So 2 possible situations....
1. either the neck is still perfect and just buyers remorse.
2. he screwed with the truss rod in a bad way and now the neck is not right.

We watch out for each other here.. I would appreciate knowing who this is as I, or I believe anyone else here would not want to do business with him
Thank you,

If this becomes a mess and does not get settled in my favor, you will be 100 percent sure I will release all information on this person..his talkbass name, where he's from and phone number( which I have some weird Comcast phone thing,I don't think its a cell phone).but I will most def release all for everyone to see..

 

[Chrisk-K]

Disclose this snake’s user name.

 

[JaredF]

I'd have a hard time approaching a seller on here, or anywhere else for that matter after six weeks and try to undo a deal..... for any reason. If there's a problem, I'm going to know about it and get it straightened out within a day or two of receiving it. But that's just me.

Exactly he is shady! I sent him a message saying "you know the bass was in perfect working order" and he said "you and I are both not experts in bass guitar necks". Crazy man!

 

[Basslice]

I can speculate all day and night, but if it were me, I'd consider getting the bass back and call it a day. Who knows why the buyer is returning. Maybe he heard a buzz he didn't like (or know how to fix) and has buyer's remorse. Maybe he bought hoping to turn it around quick and couldn't sell it. Maybe he needs the money. Maybe (and probably not) there is something really wrong with the bass. He seems a little fishy with asking for a BOS then asking for a return. Maybe he tried to sell it and he is a known bad guy and a second buyer wanted proof the bass was not hot?

I don't know what PP's return policy is and how one verifies if something comes back in the original condition and how to handle that. It doesn't sound like "not taking it back" is an option, although if you have the money, they'd have to sue you to get it back if you don't want to take the return. Hmm, close your PP account and hope it goes away? IDK about that.

I'd demand a lot of detailed pictures of the bass before conceding to a return. I'd even consider telling the buyer he needed to take it to a luthier or guitar store and have them describe the condition of the bass before taking it back.

If the buyer was willing to do that, I'd def take it back. If not, I'd consider looking into to my options. Possession is 9/10? He has the bass, you have the money, right?

 

[JaredF]

Disclose this snake’s user name.

I will once this whole situation is settled..I dont want to put him out there just in case he try making this right for some reason. But be assured if he does me dirty then I will release all information.

 

[MultiScaleMale]

If this becomes a mess and does not get settled in my favor, you will be 100 percent sure I will release all information on this person..his talkbass name, where he's from and phone number( which I have some weird Comcast phone thing,I don't think its a cell phone).but I will most def release all for everyone to see..

Just leave negative feedback, if you're going down the vendetta route you're setting yourself up for trouble. And, there are two sides to every story, so I'm not getting my pitchfork and torch out just yet.

 

[Basslice]

They're not gonna. Why would they spend money they have every right to not spend? If the instrument was bought and paid for by someone other than the OP, then EBMM has every right to presume it changed ownership. If the OP pays the money back to reclaim the instrument, in their eyes he's essentially buying back a used instrument.

This stuff used to happen to us all the time at the music store where I worked. Someone would come in on a Friday afternoon and "buy" a nice instrument, then return it the following Monday. You'd look in the paper and find out that person had a gig on Friday and Saturday nights. Suddenly you have a used instrument in inventory that's now worth half it's original resale value. It's why restocking fees were invented.

I don't know why the buyer decided not to keep the bass. At least with a used instrument you're not experiencing devaluation to that level, but EBMM is not going to step up to honor any warranty claims if they are aware of the sale.

If they can prove that. If the original owner shows up and says he wants his bass fixed, it is maybe poor judgement or poorer business practice not to fix it. Word gets around. It's not like some bozo shows up for warranty, he is the orginal owner. The company also can dispute the claim if they see any evidence of abuse. If it really is a manufacturing issue, they should take care of it. My guess is there is nothing wrong with the bass and the buyer needs his money back.

 

[JaredF]

I can speculate all day and night, but if it were me, I'd consider getting the bass back and call it a day. Who knows why the buyer is returning. Maybe he heard a buzz he didn't like (or know how to fix) and has buyer's remorse. Maybe he bought hoping to turn it around quick and couldn't sell it. Maybe he needs the money. Maybe (and probably not) there is something really wrong with the bass. He seems a little fishy with asking for a BOS then asking for a return. Maybe he tried to sell it and he is a known bad guy and a second buyer wanted proof the bass was not hot?

I don't know what PP's return policy is and how one verifies if something comes back in the original condition and how to handle that. It doesn't sound like "not taking it back" is an option, although if you have the money, they'd have to sue you to get it back if you don't want to take the return. Hmm, close your PP account and hope it goes away? IDK about that.

I'd demand a lot of detailed pictures of the bass before conceding to a return. I'd even consider telling the buyer he needed to take it to a luthier or guitar store and have them describe the condition of the bass before taking it back.

If the buyer was willing to do that, I'd def take it back. If not, I'd consider looking into to my options. Possession is 9/10? He has the bass, you have the money, right?

Yeah man thats an excellent idea ill just keep prolonging this till I can safely verify the bass is safe to take back and bringing it to a Luther thats not bias also..

 

[JaredF]

Just leave negative feedback, if you're going down the vendetta route you're setting yourself up for trouble. And, there are two sides to every story, so I'm not getting my pitchfork and torch out just yet.

Yeah there is 2 sides to every story. My story is I sold him a 6 month old bass that never left the house and played beautiful and when I shipped it I cleaned it up and tuned it all before sending it. I never had a problem with that bass and from what I hear ernieball guitars has excellent quality control from my sales rep at sweetwater so it was fine for me and it should be fine for him also..nothing was wrong, I have been playing for 20 years and would know about fret buzz.

 

[LBS-bass]

If they can prove that. If the original owner shows up and says he wants his bass fixed, it is maybe poor judgement or poorer business practice not to fix it. Word gets around. It's not like some bozo shows up for warranty, he is the orginal owner. The company also can dispute the claim if they see any evidence of abuse. If it really is a manufacturing issue, they should take care of it. My guess is there is nothing wrong with the bass and the buyer needs his money back.

I am assuming the buyer is going to EBMM with the BOS that he got from the OP. He can't get warranty work done without it (and probably can't at all, since his name would not be on the BOS). But at that point it's in their records that the buyer owns this bass and is requesting work be done under the warranty, not the OP. This is when they mark the warranty as void.

If the OP isn't known by them to be the original buyer and they believe they buyer when he says he is, then the buyer should be able to get the work done that's needed (or be told nothing is wrong) and there should not be any reason for a return. Game over.

But if the buyer is turned away by EBMM because he is not the original owner (more likely), the OP will have a voided warranty because he is now known to have sold the bass.

Word gets around? What word? That a company upheld their policies about warranty repairs? Oooh, devastating.

 

[Basslice]

Yeah man thats an excellent idea ill just keep prolonging this till I can safely verify the bass is safe to take back and bringing it to a Luther thats not bias also..

I would not prolong things. It is in the buyer's best interest to do what he needs to get his money back. I would not worry about a biased luthier. We're not talking about an appraisal for a diamond from Christie's here.

Good luck!

 

[JaredF]

I would not prolong things. It is in the buyer's best interest to do what he needs to get his money back. I would not worry about a biased luthier. We're not talking about an appraisal for a diamond from Christie's here.

Good luck!

If he is taking it to someone I want someone with at least some credentials.. my father has a 1969 fender jazz bass with a bent neck that was fixable so I can't see how this would not be.especially because it was not bent for me when I had it.

 

[Basslice]

Word gets around? What word? That a company upheld their policies about warranty repairs? Oooh, devastating.

Like if I heard this story and heard that any company was giving a TB or other player a hard time about a manufacturing defect, I would not buy their products.

Let's be very clear! This has not even happened!

After all, this is a Gedankenexperiment at this point. I don't consider a returned item as being sold.

To the OP: If you follow the PP form and provide them information that the bass was not in bad condition, they may not ask you to take it back. They might just have to eat it.

 

[MultiScaleMale]

Yeah there is 2 sides to every story. My story is I sold him a 6 month old bass that never left the house and played beautiful and when I shipped it I cleaned it up and tuned it all before sending it. I never had a problem with that bass and from what I hear ernieball guitars has excellent quality control from my sales rep at sweetwater so it was fine for me and it should be fine for him also..nothing was wrong, I have been playing for 20 years and would know about fret buzz.

Don't take it personally, what looks one way to you is going to look differently to a buyer.

 

[kmon]

Too much speculation here. If it's me I'd cut losses and get the bass back. You won't win with Paypal if he's within his buyer protection period.

Paypal's not going to get into the weeds of luthier opinions etc. I think it's also too soon to declare anyone a "snake".

Look the guy probably has buyer's remorse...if he's within his PayPal rights, just get the bass back. He did pay you initially so I'd expect the bass to come back to you.

 

[JaredF]

Don't take it personally, what looks one way to you is going to look differently to a buyer.

Yeah man I understand. Its just I would never put my name out there like that and cheat someone so it bothers me when someone does something like this..but its life I guess.. and a lesson learned.

 

[LBS-bass]

Like if I heard this story and heard that any company was giving a TB or other player a hard time about a manufacturing defect, I would not buy their products.

Let's be very clear! This has not even happened!

After all, this is a Gedankenexperiment at this point. I don't consider a returned item as being sold.

To the OP: If you follow the PP form and provide them information that the bass was not in bad condition, they may not ask you to take it back. They might just have to eat it.

Yep, all those companies with those feckless warranty policies are not within their rights to uphold those policies because a handful of people feel the red carpet should be rolled out, since they are clearly above the rules.

I don't think that's how the companies see things, and I don't think that's how it works in the real world, having been in the position countless times to inform disappointed people about their voided warranties. Some of them whine and stomp their feet, but not one of those people ever drove big companies out of business because everyone knows they're just acting like entitled brats if they voided a warranty but insisted on service, anyway.

Most of us understand how warranties work and most companies are very strict about how they enforce these policies, otherwise free repairs due to user error would drive them into bankruptcy.

Your point about it being a returned item is interesting because I don't know how EBMM would define a final sale. I would think that a window of time might be specified somewhere in the fine print, but I don't really know.

 

[Basslice]

Yep, all those companies with those feckless warranty policies are not within their rights to uphold those policies because a handful of people feel the red carpet should be rolled out, since they are clearly above the rules.

I don't think that's how the companies see things, and I don't think that's how it works in the real world, having been in the position countless times to inform disappointed people about their voided warranties. Some of them whine and stomp their feet, but not one of those people ever drove big companies out of business because everyone knows they're just acting like entitled brats if they voided a warranty but insisted on service, anyway.

Most of us understand how warranties work and most companies are very strict about how they enforce these policies, otherwise free repairs due to user error would drive them into bankruptcy.

Your point about it being a returned item is interesting because I don't know how EBMM would define a final sale. I would think that a window of time might be specified somewhere in the fine print, but I don't really know.

Well, we are getting off topic here.... This should be a new thread about warranties.

I founded two companies. We sell stuff. Lots of stuff. We sell some through Amazon. Nothing stings more than an unhappy customer. We take returns all the time without question. We value our customers. I think most instrunment makers are the same.

 

[JaredF]

Yep, all those companies with those feckless warranty policies are not within their rights to uphold those policies because a handful of people feel the red carpet should be rolled out, since they are clearly above the rules.

I don't think that's how the companies see things, and I don't think that's how it works in the real world, having been in the position countless times to inform disappointed people about their voided warranties. Some of them whine and stomp their feet, but not one of those people ever drove big companies out of business because everyone knows they're just acting like entitled brats if they voided a warranty but insisted on service, anyway.

Most of us understand how warranties work and most companies are very strict about how they enforce these policies, otherwise free repairs due to user error would drive them into bankruptcy.

Your point about it being a returned item is interesting because I don't know how EBMM would define a final sale. I would think that a window of time might be specified somewhere in the fine print, but I don't really know.

I'm still paying on the bass I owe $800 still so technically I can show that.

 

[LBS-bass]

Well, we are getting off topic here.... This should be a new thread about warranties.

I founded two companies. We sell stuff. Lots of stuff. We sell some through Amazon. Nothing stings more than an unhappy customer. We take returns all the time without question. We value our customers. I think most instrunment makers are the same.

I think it's very different with a small company that is building brand loyalty. I don't think Fender and EBMM are the same as a small company that is selling through Amazon. When your small company gets bigger and a significant percentage of your customers are finding loopholes through which to game you for expensive repairs of problems they created, your accountants will likely alert you that things need to change. But I do appreciate that you're taking your customers needs seriously and doing everything you can.

I have another story to tell but yeah, I don't want to drag this conversation too far sideways either.