I wasn't sure if it would be covered or not since its a finish thing. I guess I'll have to look into it. I did purchase it through a dealer and I did register it online when I bought it so we'll see what happens.
If you can... take some clear/focused photos of the damage. And send it to
[email protected]
Euro Basses come with the same limited lifetime warranty as the USA models. And this is protection for you against manufacturer defects. Since it is a finish issue, it may not be covered. Mainly the warranty is to ensure things like bad necks, construction (like a wing falling off) or a bad fret job, etc... stuff that shouldn't be a problem with a professional-level instrument.
Finish irregularities happen and I know Stuart and PJ have done things to work with customers with finish problems in the past.
Cracks in the clearcoat don't happen often in my experience. Usually it takes some sort of force or rapid temperature change, like from room temp to below freezing in a matter of seconds (like walking outside in the dead of winter with your bass... people have done it, just saying).
I was monkeying with the string height of the strings on my USA NS-4 two days ago and my wife was sitting in an office chair next to me, I had the bass in my lap and she turned to ask me something. The arm of her chair whacked the headstock... and yup. There is a chip in the clearcoat now. It was my fault so I wasn't upset. That sort of stuff happens. Doug Wimbish's original model, the one we make our Wimbish Signature Models from, looks like it's been in a war zone. That headstock is chipped, dinged, pitted and even peeling. But Doug plays that bass in every performance he does.
If you didn't overtighten or do anything like that, I'm not sure what the policy is, which is why I suggest you contact Customer Service first.
But basses are made to be played and they will get scratched, bumped, chipped, etc... over time. It just happens. Wait until you are changing strings and slip and the sharp end of one of your strings digs into your headstock. No amount of polish will remove a scrach like that. I hope it doesn't happen. But I have a little scratch on my NS-2JA-R's headstock.
And at BPL two weeks ago someone was playing my new Euro4LX-TW-35 and forgot to swing their badge behind their neck (we ask that you do that because the metal clip on show badges will scratch the poo out of a new bass), and it has a nice gouge.
I'm not telling you this stuff to discourage you, but to let you know I understand how you feel. I'm a recovering type-A whose had to learn to not let little things like the stuff mentioned about eat at me.
If you are really bothered by these cracks, please contact our Customer Service and let's see what can be done.
Let me know how it goes.