Why bother indeed? It makes me wonder what TCEs take on this. If you don't get why that might be relevant clearly you've already made up your mind.
Enjoy the benefits of a premium membership!
Upgrade Account
-
TalkBass has been independent since 1998. Add your voice.
Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
Join free Log in
Want zero display ads or expanded classifieds tools? Compare plans.
T.C.Electronic is dead to me. I now boycott them.
- Thread starter bongomania
- Start date
- Status
Enlighten me.
TCE's take at what level?
We already know their take at the phone grunt and regional managers levels.
Uffe and I have exchanged a few emails now. He says his team has in fact duplicated the results I got with the pedal, and they think there probably is something inherently wrong with it. He says he should have more information for me in about a week.
And you know what? I wouldn't be mad if he said two weeks, or three, because he has shown me the respect of actually looking into the situation and telling me he will try to get some answer for me. And even if his eventual answer is something like "our pedal is actually just fine, the ones you got must have been defective", that would be a perfectly acceptable answer for me. Sure I'd have to trust that they were telling the truth, but we all have to place trust like that on a regular basis in life.
So anyway, obviously Uffe has an account here and can post TC's side of things from his perspective, but probably not sooner than a week from now. If somebody from TC Americas is here and willing to post their side of things, I'd be very interested to read it.
See everybody? Was that so hard?
This is what should have been able to be set in motion in the first place. Without all the hassle.
Go back and read my posts. No need for me to repeat it again.Enlighten me.
TCE's take at what level?
We already know their take at the phone grunt and regional managers levels.
Exactly! And I said the same thing in my last email to Uffe--that I not only appreciated his response to me, but also hope he could communicate to TC Americas how very easy it was to make me a happy customer. They could have avoided this whole mess, and the recriminations spattering around this thread, by just taking a minute to actually address my question.
Well....if you haven't got the time, neither do I.
Actually, as I recall, other than your definition of fraud every other point you made was pretty much addressed and dealt with.
Guess we're done here.
What?! No second chance?!?
I took the time when I wrote my posts previously. Clearly you've got the time to cheerlead, I would have thought you also had the the time to read posts and understand. Given that most of what I said was not so much points that required a response, but merely postulating alternative possibilities / describing why I was withholding judgement, there wasn't much to address. That you seemed to have missed it probably ties in why you think I didn't take the time (see above).
Clearly you are.
What?! No second chance?!?
Although I stand by my points, you're clearly taking my posts a little too seriously.
If thats what you recall....
Clearly you are.
Maybe this will help:
Clearly, I was "cheerleading" for the winning team.
Thank you, thank you.
I can only speak of my own professional experience in the Information Technology sector, and I have an example that I can offer. Please don't anyone think this is an excuse, but merely an example from my personal experience.
I worked very closely as a consultant with a German-based software company with an office here in the U.S. We used this software product initially on smaller-scale solutions. Costs in the thousands of dollars at this level. There were times I had issues with how this software was customized for use, and I tried to get support from the engineers in Germany instead of the U.S. office which was based in New Orleans at the time (pre-Katrina). It was difficult and painful getting them to respond with meaningful information. Over time, we started doing larger scale projects costing hundreds of thousands of dollars which garnered us more attention. Ultimately, because of our involvement with the companym, we went to Berlin to meet with the folks there. The engineers had a very rudimentary knowledge of the English language, and it was extremely difficult to interact with them in any kind of productive manner. Many of these folks I had conducted email communications with in the past, and while grammatical mistakes always tipped me off to the fact that they weren't native English speakers, I had no idea of the full extent of the divide until I was sitting in a room with them over a cup of coffee (or a good hefeweizen!). I had concluded from our emails that they were obstinate, obtuse, terse, and a lot of other negative things. In person, they were kind, cheerful, and a pleasure to be around. They too where aware of the issues in our past and had perceived me as a "brash American", a feeling which quickly dissipated after a few hours of personal interaction.
I'm just saying, anything can cause this, and electronic communication is notorious for creating the wrong impression, especially when language and cultural barriers are in place. Who knows why this incident with TC happened. The slowness of response is what concerns me here, because even with those barriers, timely responses should happen. If nothing else, a simple status update that a company is still working on the issue goes a long way. In the courses I've had to take on customer service, communication is what sits at the top of the list in terms of keeping customers happy. Even if you are communicating information that the customer doesn't want to hear sometimes. Since that was missing for a while in your case, I can't help but wonder what effect it would have had on this situation had it been used properly, regardless of you ultimately thinking the product is inadequate.
I still believe this this is just a breakdown of the principles of good CS, and that TC is not run by a bunch of **** who deserve to be written off by a lot of people in this thread just because that is the easiest decision for them to make.
Now that is constructive, as I'm sure was the intent of your ranting.
I really want to see want to see deal is with the product (if it really is a design issue or something else). It's going to be a long week.
Now that is constructive, as I'm sure was the intent of your ranting.
I really want to see want to see deal is with the product (if it really is a design issue or something else). It's going to be a long week.
Great to hear (to Bongo) and yep (to Nikoubis) - I'm very happy to hear things are progressing. Looking forward to new developments!
I'm glad Utte and Bongo got it worked out, but it's INSANE that it took 223 posts and a personal message between people who are on a random internet forum to get the situation resolved, IMO.
With snake oil power cords, audiofile magic RCA and speaker cables, and high capacitance guitar cables, it is an unrealistic expectation to think that enforcing any sort of performance standards or truth in advertising will ever occur in the audio industry.
I realize that you know this and were just frustrated by being treated like a little kid. You want to help, and the corporation doesn't care.
In reality, I believe that one could sell a device that offers very little audible change in an audio signal and still not be liable so as long as they offer a full refund.
I say good on TC for contacting you; quite honestly there is a school of marketing that would suggest they will not benefit from this. If you are right and the device was broken, they will receive bad PR for not having better QC, if the device just works poorly, then the reports will be that their products aren't good.
Many manufacturers would have just let this die on the vine.
* Don't think GK ever responded to the posts here about their micro amp teathing problems although they did offer outstanding customer support. Don't think Carvin repsonded here either but were very stand up with replacements; smart move to fix the customer problems quickly and not publicaly dwell on engineering issues.
* Mark Bass won't answer why they won't provide schematics yet comment on other amp questions; I wish they had the stones to just say it's company policy and not hide from it
* Monster cable has been criticized many times about their bass cables from EE's here yet nobody here has said anything about their CS; don't think they offer anymore than return it, which seems fair to me
* The magic power cord conversation has gotten so heated that threads have been either deleted or locked down.
Glad that TC is working with you Bongo, but it does seem like this has become more personal than professional.
If the product blows, say so; not your responsibility to offer engineering expertise or to try and change how they do business.
Since you do not get paid for your reviews, I doubt that you could ever be held liable for a bad review.
PS - I do really appreciate your reviews BTW; life is too short to worry about changing the audio world due to some dumb issue with a bad pedal; I think your review should include a brief description of defective units and dodgy CS though
Boss springs to mind
I already am boycotting boss.... Not because I actually have problem with them or anything [and yes I have had a boss fail before, but it was used] but because I find the direction they have been heading in for the last few years to be boring
And in the world of effects I see that as fail....
That really is the essence of it all.
Part of my self-defined place in the universe is that I choose what is and is not my responsibility without much consideration for whether people "normally" take on those responsibilities. I also hold the corporation as a "living entity" in utter contempt, because I can clearly see the little man behind the curtain, and I know he is not the Great and Powerful Oz.
Well, the Don Quixote in me says that I can topple the dominant paradigm if I try hard enough. Of course I am well aware that Don Quixote was a delusional fool.
Remember too, that as of this date I still cannot say with certainty whether the pedal is defective.As to the earlier question about whether I am still "boycotting" TC, nothing human is strictly black-and-white or set in stone. However I must repeat what I said earlier, that it should not take such an extreme attack from a customer just to get the attention of a middle manager that might actually give a damn. Even if the entire upper management of TC in Denmark flew to my house just to grovel and give me footrubs, that doesn't by itself change how the average consumer in the Americas may find themselves treated if something goes sour with their TC pedal. Having a constructive discussion with Uffe about the pedal is one thing; if I was to hear from somebody at TC that this customer service "event" is being addressed with some retraining at TC Americas, that's something else--and that's what I would need to hear before buying another TC product myself.
This thread is closed pending my review based on some concerns that were mentioned about the tone and respect level here. Since it's 8 pages already I figured I'd bring it to a halt while I looked.
1) Thread Reopened.
2) Mask your ***** ****** profanity completely.
3) Dismissing everyone out-of-hand offends people.
4) Being offended by a forum post not directly leveled at you is silly.
5) Taking the bait accomplishes nothing.
6) Kudos to some for trying to keep the discussion civil.
The continuation of this thread will be tightly monitored. Any attacks, implied attacks, or general mischief will be brutally responded to.
2) Mask your ***** ****** profanity completely.
3) Dismissing everyone out-of-hand offends people.
4) Being offended by a forum post not directly leveled at you is silly.
5) Taking the bait accomplishes nothing.
6) Kudos to some for trying to keep the discussion civil.
The continuation of this thread will be tightly monitored. Any attacks, implied attacks, or general mischief will be brutally responded to.
- Status
