I was originally along for the ride but now i have become engaged.
Anything that Lane Baldwin says should be taken with a grain of salt... And im saying it as nice as i can without getting into a slug fest.
I would require some proof from Lane, or a direct Circuit comparison of some sort if you are going to put out the extra cha-ching for the Eden badge.
Maybe things have changed, but in the past Lane has not exactly been on the up an up with explanations RE: the US Music Corp. And I am being kind by saying it that way. Just a heads up, Im watching out for my TB brothers and sisters here. I have been in the trenches more than many can imagine.
And I'm with you all the way, my brother. But say what you really feel, man, this is the place to do it; Lane is completely full of it and will say absolutely anything to save himself. Including deleting posts and attempting to change history to make pissed-off customers look bad and hopefully just go away quietly. It didn't work.
That's why I'm mad; not just because I had a faulty amp. If they had been nice about it, fessed up that they messed up and fixed the thing, no problem. It was the lies and the year long delays that really upset me, and trying to make me look like a liar for buying one of their faulty $2,000.00 Amps.
I rented a PA from Long & McQuade once that failed on us on the road, literally 1,000 miles away. It was Saturday afternoon. They had a new PA up to us in time for the gig Saturday night, let us keep both for the remainder of the gig, and when we got back, no charge, and they gave us a credit towards our next rental. My first MTD 635-24 had a faulty pickup that failed completely in the first week. I've used Bartolini's since the late 70's and never heard of this. Phoned Mr Tobias, who fell over himself apologizing, couriered the new pickup out immediately overnight without waiting for me to return anything (I could have been lying), and offered to pay for installation (I just did it myself). I once phoned Trace Elliot in England back in the days when I had an endorsement and asked if there was any way I could balance the effects loop - they sent me a complete new custom motherboard with a trs balanced effects loop in two weeks free. Didn't even charge me for shipping, and my amp was four years old at the time.
That's customer service.
What Eden did to me, and SVT, and a myriad of others; that's wrong, and they deserve the bashing they get here for as long as they stay in business. Recently, they (Eden) did phone me and apologize, 2.5 years after the fact, but I think its more a case of them trying to recover lost market share after seeing the damage this place can do to such a deserving company.
Why shouldn't they be allowed to give it to Eden? You pay your hard-earned money for something (in some cases, a LOT of hard earned money) and you have insurmountable trouble with it and the company's unresponsive, I say take aim and fire. Eden has done itself no favors since Washburn bought it, either. And as much as I like Ampeg, I'd say the same to you, since Loud is doing much the same thing (although their CS seems to be operating at a higher level).
BTW...flaming? That's so early 90's BBS
Let's fight! fight! fight! and stick it to the MAN!
In the meantime, we'll bitch and moan as much as we like - don't like it? Don't read it. We are trying to warn people. We'll stop when THEY stop.
Cheers,
Cameron
