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Whats the deal with Eden?

#61
I've had my WT800 for a few years and I love it.
I play it through an Epifani performance series(incredibly heavy) 410 and the sound is amazing. When I got it it took me like 37 seconds to dial in my desired tone.
When I play my Warwick it sounds like my Warwick when I play my Lakland it sounds like a Lakland.
This amp has never had any problems so I've never had to call their customer service so I can't comment on their Customer service but I have never been happier with an amp.
 
#62
naturalkinds said:
Neat to see you chime in. Good you have a presence on your own forum, but I think I speak for a lot of TB-ers when I say that you'll regain your credibility at a quicker pace of you are active here. Aguilar, Genz-Benz and Markbass all have a serious presence here on the forum, and it's no accident that those guys (especially GB) are posting in any forum having to do with their gear.

But cool to see you here!
Click to expand...

I'm here and will speak up more often. I really want to shed the negativity associated with the CS department here. :crying:
I'm being sincere when asking for input and will make sure everyone gets great service from us. I believe in our amps and I want everyone else to as well.
 
#64
Smu573 said:
I'm the Customer service manager for Eden (I have been for a bit over a year). I agree we had service issues before I aquired the position. I believe our service to be one of the best in the buissness now. If you check out our forum (I'm also the admin) you'll see a common consenses. Occasinally we are back ordered on parts, but this happens to all manufacturers. If any one is having an issue with my service department please let me know as I want our service to be held at the same level as our tone.
Thanks
Click to expand...

Smu573 said:
I'm here and will speak up more often. I really want to shed the negativity associated with the CS department here. :crying:
I'm being sincere when asking for input and will make sure everyone gets great service from us. I believe in our amps and I want everyone else to as well.
Click to expand...

...is well documented here and on the 'other' forum. They have been trying to rebuild in the last year or so, but man do you EVER have a huge backlog of bad karma to wade through. At one point Eden was pretty much top of the heap. Now it's considered a heap of a totally different kind. I do hope JAM and you can get it partway back to it's former glory.

It is going to be difficult, but the company TOTALLY brought it on itself. It's arrogance reached whole new depths in dealing with it's customers who, like me, paid top dollar for our gear. I bought into the 1205 pre-order disaster, paid $2200.00 Cdn for it, waited a year, it was faulty right out of the box, then had a nine month nightmare trying to get it fixed, which never did happen, and during which time Lane lied through his teeth and doctored and removed posts on the Eden forum making me look like an ******* and the one who was lying. Nice!

Incidentally, you won't be getting me back, ever. Read some of my pre-1205 posts, and then after, to see how radically my opinion of that company changed. I'm a professional bass player and instructor. My opinion gets spread through generations of bass players around here quickly. If you piss off people like me, you haven't lost one potential customer, but dozens. Annually. None of my friends, colleagues, or students are even thinking about buying Eden anymore.

It's going to be a tough haul for you guys; good luck.

Sincerely,
Cameron
 
#65
I apologize for past inccidents. The WT1205 is actually the amp I use and I love it. However it was released prmaturly and there was a slew of issues with the first run. We have that corrected now. Lane is no longer with the company as well. I have faith in the brand and my service reps. So here's to positive change.
Thanks for you input.
 
#66
I run an old WT-400 (built in 1998) and an old D210XLT built in '99. Both are tanks.

Just traded a friend for an E300T too, totally different sound and flavor but great for my rock project.

The WT400 is just a great clean, warm amp, and the 210 is loud and clear. I just need to decide if I want a 212XLT or a 210XST as a second cab to bring my rig to 4 ohms and give me a bit more speaker area for louder stages.
 
#68
I'm making sure emails and calls are returned in a timely manner. I follow up with repairs that are here so they alo get returned in a timely manner. I have also given training sessions to the CS Reps on Eden gear and various set ups. Rmemeber we're also Parker, Randall,and Washburn. I test new products and work with Doug Reynolds the head of Eden. I took over as ADMIN for the Eden forum and have a strong relationship with our members. This led me back to TB. I figure if I have a presence here I can help answer questions or direct folks to the proper extensions for service or parts.
I find alot of issues are do to customer error and if I'm here I can make sure units are being run properly as well.
 
#70
Smu573 said:
I apologize for past inccidents. The WT1205 is actually the amp I use and I love it. However it was released prmaturly and there was a slew of issues with the first run. We have that corrected now.
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That's a matter of opinion. The whole gain structure of that thing is just wrong, unless you engage the tone boost buttons, where you gain back the db it's lacking. And no global effects loop...:rollno:
Smu573 said:
Lane is no longer with the company as well.
Click to expand...
That must've JUST happened, as I just checked and he posted there yesterday.
Smu573 said:
I have faith in the brand and my service reps. So here's to positive change.
Thanks for you input.
Click to expand...
I hope so for your sake.

Good luck with that,
Cameron
 
#71
We went through three gain mods over the first two years after the amp was released. I rarely engage my turbo boost and my tone is admired every where I play. The unit has a pre and post effect loop ,per preamp ch. and an internal switch the makes the amp true stereo for the post stereo loop.
Lane left the company around 4-5 months ago. He still posts on the forum but no longer is employed by US Music.
 
#73
Smu573 said:
......
Click to expand...

Hey Tim, nice to see you here around.
Be prepared to deal with a tough crowd, here!

I've been playing Eden for a long time and never had any issue. The few times I had to deal with something wrong was because of third party fault (like car accident and wrong setting up by others). The Eden CS has been very good and quick.

It's gonna be hard work to get rid of the bad reputation the company built years ago, but looks like they are on the right redemption's track.

Good luck.

M
 
#75
Wow... I missed a lot when I was out of the 'Eden loop' over the past few years. I first became infatuated with Eden back in 1997/98 when a good friend of mine first let me play through his Eden stack. I'd been playing bass less than a year and was sold on Eden. However, I couldn't afford it then, couldn't afford it for years after the fact. I played SWR stuff for a good 11 years before finally buying a Nemesis NA320 head last year (and subsequently ending up with a second one through a trade) and was blown away at the sound, quality, and craftsmanship. I now own a WTX-500 as well, but reach for the NA320s in most cases believe it or not. I know some will say I missed out on the 'golden years', but finally owning Eden gear after all these of owning any of the USA-made Eden stuff (and I honestly thought that the WTX-500s were still USA-made), but my experience so far is that all of these heads are solid as a rock. My 'regular' NA320 has been through some tough situations thus far, and my WTX-500 hasn't even broken a sweat on most of the gigs I've used it on. I appreciate the fact that the CS folks communicate with us on here... it's a person to go to and not a computer-guided phone system. Maybe I'm still 'wet behind the ears' when it comes to my Eden tenure, but I'm loving every piece of gear I own from them.
 
#76
I own a WT550 (manuf. Nov. 2005) and a D210xst 4-ohm. Have never tried any of the other stuff Eden offers. I purchased the head first and later the cab. The head replaced an early 90's Ampeg SVT3-Pro. I used the WT550 on top of an Ampeg SVT410-pro for a while before I purchased the D210xst. I think I bought it all in early 2006.

Anyhow, I've never had a problem with this setup. The head was a demo unit purchased on EBay from WarpDrive Music. I got a small discount b/c of it being a in-store demo unit, but it had full factory warranty. When I received it, the only issue was the enhance knob was a little loose so when I pulled it to disengage the compressor (to set gain properly per manual) it would pull all the way off. I called Eden CS and they sent me one for free. Never had a problem with it since.

In late 2007, the head was dropped from 3 feet up and landed face first on the ground. It was inside a 4-space SKB regular rack (not the Roto ones). The rack rails were bent as were the rack ears of the WT550. However the head itself was undamaged. I opened it up to check for loose parts - nothing. Sound was never effected. I bent the rack ears back in shape using a vise and rubber mallet. I ditched the SKB and bought an EWI 3-space ATA style rack.

This past March, I finally replaced the original 12AX7 just because I figured it was a good time to do so (Murphys' law). I purchased a Ruby 12AX7 from Eden's web store. I've used this rig just about every weekend for the last 3 years. Never had an issue. Fan has kicked in occasionally but that's normal. I've never run it at 2 ohms, but I've heard that it really excels at 2 ohms.

That's my Eden experience. :)
 
#77
I have been using a WT 550; 2 112XLTs; and a 210XST for over three years now. I have never had an issue with any of my Eden gear. I have never had to deal with CS.

I love the tone and the fact that the amp allows the personality of my basses to come through. The parametric EQ is excellent.

All of the CS issues started when US Music purchased the company and with the botched release of the 1205. They also moved manufacturing locations around the same time, which did not help. It seems it was not long after this that David left the company, although I believe the designs/specs are still his.

I truely hope that CS is back on track and it's good to see Smu573 on the forum. It's been a while since I visited the Eden forums. I'll have to go take a look to see what's up.
 
#79
I have had my WT-400 and 210xlt for eleven years now. I have also added on a 112xlt for small gigs and putting the two cabs together for the bigger gigs. I would like to add another 112xlt soon. The sound out from my amp/cab is the sound I hear in my head. It just sounds right.
The only problem I have had, not Eden's fault, was a chipmunk living in my 210 while I was away at school. I have sense re-carpeted, re-insulated and bought new wires.
Smu573 is there anyway you could send me a wire diagram for my 210xlt?
Thanks,
Chad
 
#80
I had an Eden briefly but never managed to get the sound I had in my head from it. Genz-benz, which I now use, sounded exactly the way I wanted as soon as I turned it on, and to this day I run it almost flat. That's just me of course. In the ancient days, I was a fan of Acoustic over Ampeg and took a lot of heat for it. Whatever works for you and is reliable, I always say.
 

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