JustStrings.com -A dissatisfied and former customer testimonial

[GeneralElectric]

Thanks, but the company clearly sent the message that they'll get mad if ANY strings are returned.

I've gotten the wrong set before (my fault) and I sent them an email and just swapped sets, easy as pie. And I got my new strings within three days.

I also got the wrong gauge string once (their fault) and they shipped me a new one free charge.

So no, I don't think that thats the case.

Guys, juststring is not taking a hit for 500 bucks. Not even 10 bucks actually. The typical retail rules is you buy at 60% of what you sell fo, right?. If juststrings had given him a couple of new strings, it would have cost them what,? and on the next order, they would have made how much?

Actually since juststrings sells wholesale their profit margin a lot lower. They make up for it by selling large quantities of strings to make some money. And I don't see why they should have to eat the cost of it when PJaye can't put two and two together and see that he's wrong.

 

[guy n. cognito]

I've used juststrings before and had a great experience. Despite the whining of the op and others, I'll use them again. Thanks, nonetheless, for the entertaining read.

 

[centralharbor]

So basically, the OP ordered the wrong strings, didn't return it within the 30 days return time frame, which is clearly stated on their website, went to the actual shop at 40 days instead of taking like 1 minute to email them within 30 days of getting the strings, then complains that they won't change his strings over to what he wants, which he would have probably gotten if he ordered the right strings? It's open and shut, the OP should get $500 and free strings for life. Why you ask? So I can order wrong strings, wait for over a month, then get $500 and free strings for life.

Even if the whole "new strings are better" thing is a load of horse ****, the owner believes in it and when you get down to it, you have to say that he has excellent business ethics because he'd rather lose a customer than sell strings that he thinks is sub par. It doesn't matter if that issue is real or not, he thinks it is, and he won't sell strings that he thinks isn't good enough for the customer to have. (Although I guess he could just be blowing smoke and doesn't want to take a late return, but he also takes returns on other people's mistakes WITHIN the 30 day return period.)

 

[Hemitom]

I'm having a little problem with them now on a set of strings for my Ibanez 8 string.I ordered them a month ago and have still not received them.Emailed them and they state they are waiting for them to come in stock.
Nothing on the website/order form about backorder/out of stock,no communication from them until I made contact.
I believe it would be good customer service to keep a customer upto date on their order right from the get go.
Bottom line is they have my money...I still have no strings

 

[kevinmoore73]

I've ordered from juststrings.com once before (La Bella Beatle Bass Flats) and will order from them again, despite the OP's post. For that matter, I'm thinking of placing an order *right now*.

 

[bongomania]

Bottom line is they have my money...I still have no strings

Actually if you paid by credit card then I'd bet they do not in fact have your money. It is against US law to charge your credit card before shipping the goods (or at least so I was informed at my last order-fulfillment job). Check your cc statements.

 

[Nick Kay]

You can't go into a store that says "Cash Only" at the front and expect to pay with a credit card. By the same coin, you can't approach a vendor that has a 30-day return policy, 40 days after the fact, and expect to return the merchandise.

 

[DeanT]

It is against US law to charge your credit card before shipping the goods (or at least so I was informed at my last order-fulfillment job).

Then how do some businesses get away with saying they'll charge your credit card immediately on purchase?

 

[wideload]

I'm just glad the OP has learned his lesson from all this. He had no trouble getting online quickly to spout his vitriol. I think we should congratulate him!

 

[bongomania]

Then how do some businesses get away with saying they'll charge your credit card immediately on purchase?

I've never seen that. Example link?

 

[Ric5]

I only use 5 string basses and the stuff I ordered from just strings had dead B and E strings ...

 

[bhernco]

I have only had one bad order from them, 6 string Ken Smiths missing the C. One call and they sent the missing strings.

They have been good and yes I save a lot of Money.

Now is changing strings every month too Much?

 

[GlennW]

I ordered a set over the phone. They were too short. I ordered short scale strings for a 30" scale bass, but they weren't long enough for anything I had. I never wrapped one around a peg. I called them, explained the problem, and they said "no returns" and directed me to the manufacurer (LaBella) who exchanged them. This was within a couple of days of receipt of the strings. These were also unused.

JustStrings said nothing about a 30 day return policy, simply something like "we can't take them back once they're sold".

Edit: I've gotten strings from BigCityStrings (if not locally) ever since.

 

[Tom7]

Then you'll never order from anywhere, because there isn't a business out there that hasn't had a complaint. Even ones that receive unwarranted complaints from dopes that can't be bothered to read a return policy and expect special treatment when they break it.

That's great if you're in a huge business with lots of extra money. If you're running a small business and gladly paying for wrongs that didn't occur, then you'll be out of business soon enough.

What's to gain from a customer that costs you more money than they give?

I hope he does. Maybe all of those different people can knock some sense into him about following the return policy and not expecting the world to give you handouts.

+1 to EVERY point you made, Bryan.

Hey guys, WAKE UP!

Businesses don't eat the cost of appeasing Wallies like these, they pass the costs on, otherwise they couldn't stay in business.

In other words, the original poster is throwing a tantrum because juststrings.com refuses to make innocent customers pay for the original poster's mistakes.

I'm impressed!

I have not used Juststrings.com very often, but now that I see how they will stick up for ME and the grief they'll take to keep their prices low, I think I'll place an order with them this week!

Thanks for sharing!

Cheers!

 

[MultiScaleMale]

I think the OP wants special treatment and is ticked that he didn't get the red carpet rolled out when he was clearly in the wrong.

I've use JustStrings in the past and had no problems. I'll use them in the future as well.

 

[Illbay]

JustStrings said nothing about a 30 day return policy, simply something like "we can't take them back once they're sold".

Well, you're obviously in the wrong 'cuz lots of folks here think all sales are final.

FWIW, JS has EVERY RIGHT to pursue this policy. My suspicion is, though, that if they're a "small operation," that's exactly how they're going to stay.

The comparison between women's underwear and an unopened package of strings would be humorous if it weren't so pathetic.

 

[guy n. cognito]

Well, you're obviously in the wrong 'cuz lots of folks here think all sales are final.

FWIW, JS has EVERY RIGHT to pursue this policy. My suspicion is, though, that if they're a "small operation," that's exactly how they're going to stay.

The comparison between women's underwear and an unopened package of strings would be humorous if it weren't so pathetic.

Read again. This individual was trying to return open strings. I've never met a retailer that would take a return of open strings.

So close.........

 

[bongomania]

True, once the packet is open not a retailer on earth would take it back unless the strings were demonstrably defective.

 

[vicenzajay]

This thread has stretched WAY longer as a result of people with axes to grind than it ever warranted.

At least it's gotten much easier to read with certain posters put on the ignore list (LOVE that feature to avoid reading rants from self-righteous, "I "will" win my argument" posters). Once that was taken care of, I'm deciding to jump back in.

To the OP: reading the last couple of pages, it seems new assumptions are now being made that:

1. The packages of strings were opened? If that's true, then all this talk of return time, etc. is completely irrelevant as you don't have a leg to stand on with the company.

2. Obviously the fact that you ordered the wrong sets doesn't help, either.

Obviously, I don't assume that you opened the strings as I can't see that in one of your posts - but that's a crucial point here that you should probably clear up.

Again, helping you out would certainly have been a very classy thing to do (assuming unopened packaging) - especially given that you went in person. That (to me...i.e. my opinion - everyone's entitled to their own) would have been an easy thing to do - unfortunately, it does not sound as if the encounter was even a friendly one...and that, fellow posters, is where (given the information we have) juststrings might have done a lot better here. It's just not smart to get emotionally confrontational with a customer, even when "in the right".

 

[Illbay]

Read again. This individual was trying to return open strings. I've never met a retailer that would take a return of open strings.

So close.........

I read again. I still don't see where it says they were "open," though I'm not a fine reader.

If they are open, that's one thing. Otherwise, I do think the merchant's within his rights (even to say "all sales are final," if he wants). But I do think you have to be prepared to be flexible if you want to continue to stay in business.