FedEx Nightmare Barefaced FOUND!!! Post 122

[Archaeobass]

After waiting exorbitantly long for a Dr. Bass cabinet, I received a cabinet that looked like it had been loaded on a plane after first passing through the jet turbine at speed.

Stuff happens, and it sucks. Your cabinet will probably turn up. "Looking" is just what they say to put people at ease.

 

[Fat Fingers]

Agreed that notifying the shipper (in this case Barefaced) is the best course of action when dealing with lost parcels in the FedEx system. I do a ton of business via FedEx and the 'shipper' always seems to be able to get more info than the 'receiver'.

I see you have already done this... good luck.

 

[alembicguy]

It pays to pick up your packages from their depot, instead of taking a whole day off from work to wait for them to screw up.

Easier said than done. The closest one be it FedEx or UPS is 88 miles one way

 

[groooooove]

doesn't sound that bad..


just ask them to be held at a Fedex location next time.

irritating yes, but not much more than that. i had a similar issue when they were trying to deliver my last new bass. i eventually got it without taking days off work.

 

[Spidey2112]

Invoice says 2 piece shipment. Alex sent them both at once. Somehow they got separated. God only knows. I sure don't and neither does FedEx.

Oh, they know...

 

[biggredd]

About 4 years ago I purchased a Genz Benz 610 xb2 from the GC used site. FedEx lost it half way across the states. It was never found. How do you lose something the size of a fridge? Maybe FedEx has crooked musicians as drivers, I don't know. Anyway, I had to file a claim and what not. The cab was discontinued but luckily there was another used one at Guitar Center Corpus Christi, TX. It took about 6 extra weeks but GC and FedEx shipped me the other one.

 

[saltydude]

doesn't sound that bad..


just ask them to be held at a Fedex location next time.

irritating yes, but not much more than that. i had a similar issue when they were trying to deliver my last new bass. i eventually got it without taking days off work.

Read the tread. One cab is MISSING, UN ACCOUNTED FOR. The missing cab in question is "supposedly in Memphis Tennessee (even though they can't really discern) I'm in Massachusetts. The original delivery destination is redundant.

 

[lfmn16]

If this counts as a horrific experience, you're a very lucky man.

Good thing he didn't grow up in the 50's and 60's. You ordered something by mail and it might show up in three weeks or three months. No one knew when, no way to track it, too expensive to call every day to get a status. Now, we order something via the internet and run to the window to see if it's here yet.

 

[Mugre]

We receive 10-15 packages everyday via all the players, FedEx, UPS, USPS et.al. Smashed packages are the lions share but other delivery errors happen a couple of times a month.

I'm not going to elucidate the dirty details but we have also been stolen from twice by package delivery companies. Both times (about 20 years apart) by the same company. Once was by upper management and the other by a crooked driver.

Our USPS mailman is close to bat-poop crazy. It's so bad that we don't trust him to take important outgoing mail. We drive it to a street mailbox.

Mugre

 

[Plutonium244]

Good thing he didn't grow up in the 50's and 60's. You ordered something by mail and it might show up in three weeks or three months. No one knew when, no way to track it, too expensive to call every day to get a status. Now, we order something via the internet and run to the window to see if it's here yet.

Speaking of running to the window to see if it's there, it still freaks me out that when a Barefaced cab leaves Brighton UK, it is on my doorstep in the Midwest US in maybe 20 to 24 hours. And, I checked-- it's not a time zone illusion.

 

[saltydude]

Good thing he didn't grow up in the 50's and 60's. Yo

Speaking of running to the window to see if it's there, it still freaks me out that when a Barefaced cab leaves Brighton UK, it is on my doorstep in the Midwest US in maybe 20 to 24 hours. And, I checked-- it's not a time zone illusion.

Exactly!! I've been researching and reading the Barefaced thread for probably a year before making the decision to invest. I've read about the amazing speedy delivery everyone else seems to of had the luxury of taking advantage of. I assumed I'd enjoy the same result. Alex's email emulated that sentiment. I assumed wrong.

 

[bhoff5150]

I've been there. I ordered a speaker cab a few years back. It showed "delivered" online, in front of garage and nothing was at my house. So I take a drive up the street. My street number is 20127 and a foreclosed on empty house up the road was 21127. It was sitting in front of the empty house's garage.

I guitar player friend of mine just shipped a $2k tube head to a new home. UPS lost it. He is currently fighting with them to get his money back. It's my biggest fear when I turn over a piece of nice expensive gear to ship.

 

[morgan138]

Years ago I bought a guitar combo roadcase way ahead of a 5-week tour I was going on. Somehow FedEx managed to scramble the label so badly that instead of going from California to Boston, it took a detour through...

Jamaica, and

Japan

I don't remember the details, but somehow a "J" country code had ended up in the address. The case was in shipping for over a month and showed up on my porch while I was halfway around the country with my amp in an improvised cardboard box cover.

I have never voluntarily used FedEx since then, U(S)PS all the way for me. Both are union (FedEx isn't), so it's a no brainer.

 

[JES]

I've had crap telephone customer service from both FedEx and UPS. I think that Alex is much more likely to get their attention than the OP. I've definitely had multi-box shipments arrive on different days, too.

 

[allenhumble]

I'm 10 months in on a 3 month quote for custom bass

 

[AltGrendel]

Just another reason to build your own Greenboy Fearful.

 

[Joebone]

Thanks. I did receive one so I can play but I was soooo looking forward to the glory of running my Amp at 4 ohms shaking the neighborhood, posting pictures in the BF tread etc etc. but that pleasure has been taken.

You still can do all of that, when you get it!

Hoping that box 2 will also be in fine condition. Once had two expensive hi-fi speakers shipped from Canada, via UPS. The seller was a moron - the packing was inadequate, and without my knowledge, he declared the value as basically salvage - "saving me $$ at customs..."

Some favor.

The stands came first - boxes were trashed, but the stands are like cast iron and were fine.

Then the first box came late, and the speaker was cosmetically trashed.

The second box came really really late, and the second speaker was horribly, horribly trashed, but still worked.

UPS was useless, but of course they were working with a ridiculous declaration of value.

Were it not for my credit card company, I'd have been screwed. Ultimately worked it out but it took many hours and a lot of stress.

SO...hoping your story ends more favorably!

 

[Clark Dark]

FedEx web site states they deliver on Saturday yet a package I was expecting sat in a truck just a few miles away from my address from Friday until Monday. SMH
Once I waited home all day for FedEx to deliver bedroom furniture I had to assemble, ($2,000 worth), only to go online and see it was 'delivered'. An hour after I called the shipper
a truck came rushing into my cul-de-sac. I guess the guy was halfway home because he wasn't happy but I didn't give a damn. They make mistakes. My furniture was left out in the snow at someone else's
residence. When I'm expecting something I track it almost immediately until it's in my possession. I hope the OP gets his cab. I know it's too late now but I wouldn't have accepted the one cab and I would've called
the shipper instead of FedEx. You'd get better results.

 

[morgan138]

Remembering that roadcase story made me so re-annoyed that I forgot the time FedEx left a (boxed, but still big and conspicuous) electric upright just standing on my front porch all day. I've also caught them trying to sneak a missed delivery sticker onto the door without ringing, while I was home. Like I heard someone rustling on the porch and ran out to catch the driver skulking back to the truck. What the hell?

I'm sure the drivers are the same as at any other shipper but there's seriously something not-right about the way that company works. Never had these dumb problems with anyone else.

 

[Alkali Ike]

In general FedEx UPS and USPS do pretty well, EXCEPT when there's a delivery exception. That can be weather, misrouting, or recipient changing the delivery address mid-shipment. Then it's 50% probability of it either being very late, or "lost". That's my experience anyway.