Hi there,I rather liked them with my previous representative. In the beginning I did not like the calls but over time I learned that my representative was truly interested in my needs and interests. He always had answers to my questions and had no problems talking shop when I called. Totally cool guy. Not sure why Sweetwater fired him but from my perspective that was a huge mistake.
The new guy never calls and could not possibly care less about me, my needs, interests, or anything else. I feel like he does not even have any interest in selling me anything. I always have to be proactive and nine times out of ten I do the research on a product because he either does not know the answer or does not care.
Time to request a new representative.
Go with Sweetwater - you won't regret it. Free shipping. No hassle returns. Free two year warranty. Great tech support. Best move (with the exception of the new rep) I have ever made in terms of buying gear.
Does Sweetwater do anything with their prices? I've wanted to order stuff from them for awhile now but they seem hesitant to price match. One email or call to MF and I usually get 10-15% off most items.
Thank you,
Brent