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Warning- Bass Southwest
- Thread starter Mark_L
- Start date
- Status
what are you trying to say. spit it out.
and do you have a dog in this race?
at this point i can't tell if the OP is being OCD or not, however the seller could
use some customer service training. and maybe a proofreader lol.
myself, well i will always be a work in progress
taken from the sales post of Bass SW
SURINE QUEST NTVII 5 STRING 2016 COCOBOLO FIVE STRING
Price : sold
34″ scale 19 mm spacing Gold Hardware Clear Gloss Polyester finish Mahogany body Maple SubCap African Ebony fingerboard “rare” Bartolini NTMB Pre-Amp Bartolini Dual coil pick ups Cocobolo matching wood pick up covers This bass has a 7 piece body and 7 piece neck Come with Surine Single Gig Bag
First off, unless I can't see it, I don't see any mention of it being NEW nor being flawless. Was this asked verbally over the phone? If not, where is it assumed it's new? It's not misleading, just not mentioned it's used. Being a 2016 model, a 3-4 year old boutique bass that's not typically sold at stores if at all, I would likely be inclined to assume it's used. A picture is also provided of the flaw (if that's the flaw in question - would love to see a picture from the buyer of what he's referring to as he received it). I'm not siding with one party or the other, without more information.
On Surine's own website, only two dealers of their basses are mentioned. Bass Southwest is mentioned as a Dealer. (the only dealer in the US actually), the other dealer is in S. Korea.
Dealers – Surine Basses
So other Surine basses sold by the dealer, Bass Southwest have customer warranties EXCEPT this one which was sold to the dealer with a non-transferable warranty because it wasn't meant to be a bass to be sold by the dealer. Couldn't it be possible BSW had this bass mistakenly mixed in with their regular stock (remember, it's an older 2016 model ) and the validity conditions on that particular warranty was forgotten? If Surnine sold a bass, used and knowing about the flaw or flaws, shouldn't they sell it as a "second" and note it somehow by a stamp on the back of the headstock like what some companies do so it would avoid this very kind of confusion between the dealer and later to the buyer?
Sorry...just watched forensic files. getting carried away here, I should go to bed. lol
SURINE QUEST NTVII 5 STRING 2016 COCOBOLO FIVE STRING
Price : sold
34″ scale 19 mm spacing Gold Hardware Clear Gloss Polyester finish Mahogany body Maple SubCap African Ebony fingerboard “rare” Bartolini NTMB Pre-Amp Bartolini Dual coil pick ups Cocobolo matching wood pick up covers This bass has a 7 piece body and 7 piece neck Come with Surine Single Gig Bag
First off, unless I can't see it, I don't see any mention of it being NEW nor being flawless. Was this asked verbally over the phone? If not, where is it assumed it's new? It's not misleading, just not mentioned it's used. Being a 2016 model, a 3-4 year old boutique bass that's not typically sold at stores if at all, I would likely be inclined to assume it's used. A picture is also provided of the flaw (if that's the flaw in question - would love to see a picture from the buyer of what he's referring to as he received it). I'm not siding with one party or the other, without more information.
On Surine's own website, only two dealers of their basses are mentioned. Bass Southwest is mentioned as a Dealer. (the only dealer in the US actually), the other dealer is in S. Korea.
Dealers – Surine Basses
So other Surine basses sold by the dealer, Bass Southwest have customer warranties EXCEPT this one which was sold to the dealer with a non-transferable warranty because it wasn't meant to be a bass to be sold by the dealer. Couldn't it be possible BSW had this bass mistakenly mixed in with their regular stock (remember, it's an older 2016 model ) and the validity conditions on that particular warranty was forgotten? If Surnine sold a bass, used and knowing about the flaw or flaws, shouldn't they sell it as a "second" and note it somehow by a stamp on the back of the headstock like what some companies do so it would avoid this very kind of confusion between the dealer and later to the buyer?
Sorry...just watched forensic files. getting carried away here, I should go to bed. lol
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I'm hesitant to go to sleep tonight for fear of missing more details as they unfold 
What would really help lift this hazy smoke screen we're getting would be if the builder were to give us HIS timeline of events! I assume he would play no favorites either way.
@BSW... Can't you copy and paste the curse laden email/text tirade from the OP, and just change the naughty words to XXXXs???
All you've posted from him is a cordial email asking politely to rectify the situation, followed by you going off on him about repeatedly hassling you on your vacation.
WHERE IS THIS ALLEGED RUDE & CURSE LADEN COMMUNICATION FROM THE BUYER? I think that would only strengthen your case, don't you?? All you seem to be doing is obfuscating each question asked of you.
Perhaps it is a 'medical event', it's hard to tell.
I'm far from the most eloquently spoken person in ANY room, but dang... Judge Judy would be having a field day with this exchange
Maybe I ought to just go to bed after all
Thanks. Just wanted to try to see it from all sides if possible. One is protecting his expensive investment, the other, his business and livelihood. I can understand both. Conclusion and solution is easy....the bass is cursed. Just send me the cursed but absolutely beautiful item. I don't need the warranty. lol
Easily answered. I’m a naive idiot who thinks better of people than they are. My girlfriend signed for the bass while I was out of town and BSW requested that I leave feedback. It came in a hard shell case and was well packaged so I thought nothing of leaving the review. When I got back and was able to physically inspect it a week later the problems began. Reverb literally WOULD NOT let me change my review of the interaction. I have since closed my account and will not be using their services. It was my first time buying a bass off the internet and I made some big mistakes
Can you post a picture of this glaring and obvious finish flaw?
If you already have, please point me to the respective post, as I seem to have missed it.
The email from the builder confirming the bass was shipped to BSW with the flaw-
From: Scott Surine <[email protected]>
Date: August 12, 2017 at 8:31:13 AM CDT
To: Mark <[email protected]>
Subject: Re: Quest.
Hi Mark,
This is a flaw in the finish. I think the best thing to do would be to send the bass to Pat Wilkins in LA who does our gloss finishes, or at least have a conversation with him as to the cost for repair. When I sold the bass to Lou, I offered the option for him to not purchase the bass, pointing out this flaw at the time of its completion.
Call Pat at 818-909-***0 and let me know what he says.
Scott
From: Scott Surine <[email protected]>
Date: August 12, 2017 at 8:31:13 AM CDT
To: Mark <[email protected]>
Subject: Re: Quest.
Hi Mark,
This is a flaw in the finish. I think the best thing to do would be to send the bass to Pat Wilkins in LA who does our gloss finishes, or at least have a conversation with him as to the cost for repair. When I sold the bass to Lou, I offered the option for him to not purchase the bass, pointing out this flaw at the time of its completion.
Call Pat at 818-909-***0 and let me know what he says.
Scott
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Well, that makes more sense for the review he posted "by You".
What a piece of work.
Cut the BS and just post what you say you have. This is not drama class and we all just want this resolved.
Yeah, we have one party on here obfuscating already. Don't go down to his level.
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