Fed ex sucks!!!

[Nephilymbass]

There’s been deliveries in the past. Where I’ve literally stood in my front yard and watched the fed ex driver stop in front of my house and look at their phone for a few minutes and then take off and I was running after them. They told their boss that there was a wasp nest on my porch but they never even got out of the truck

It's all about how the employees conduct themselves. I've had a USPS worker throw a boxed cylinder head onto a bunch of other packages in the office. She refused to hand it back to me, it was "already in the system!?" FedEx has thrown packages onto my neighbors porch from 10-15ft away, multiple times. I've not had many issues with UPS but we've all seen the videos.

Nephilym: Expecting anything good?

Mesa d-800

 

[James Collins]

I hate when they list the reason as:
"missing apartment number."

It is a bloody house. There is no way to confuse it with an apartment.

 

[Bassheart365]

I've never had an issue with FedEx. But I make sure stuff gets shipped to my work address, not home.

 

[jerry]

I’m also not a fan of fedex. Ups and usps are great, at least in my area. It comes down to the employees in your area I would suppose.

Because of Amazon prime we get a ton of stuff delivered all the time by Fedex and UPS, our guys are great and they have to go through some steps to get to our house. I have zero complaints.
*/knocks on wood

 

[Spectre Gunner]

It all comes down to the integrity of the driver. Doesn't matter if it's Dead Express (FedEx), OOPS (UPS), USPS, Amazon Crime, or other. It's all about the integrity of the driver and some of them know how to game their system. They are under pressure to get boxes out of the truck so I blame management but I had a $3600 signature required package to be delivered. I waited at home all frikin day long until the evening when I got a text saying it was delivered and signed for. Nothing outside my door. I live in a residential area where the houses have similar house numbers (Stupid idea right?). Sure enough, I drove around and found my package sitting at the door of a house with the same house # but different street. Nobody was home and I knew it was my package (had my name on it) so I just picked it up and took it home. Obviuously, no one was even there to have signed for it. The driver just checked the "signed for" box so he could move on.

 

[klejst]

Bummer man. I have experienced something like that with FedEx, UPS and USPS but eventually got my item without issue. The worst overall in my experiences so far however has been USPS.

 

[Tommyc]

If you have a PO box, some post offices will receive packages from DHL, UPS and Fedex. The trick is not all post offices offer this (ask) and you have to use Unit 1234 or whatever number your box is as UPS, for example, says they don't deliver to PO boxes, but they will and do deliver to addresses and Unit numbers. So ,my address that I've registered at Musician's Friend is the address of my local post office with my unit number. If a package is too large for the box, they leave a yellow slip in the box saying I have a package to pick up at the desk. I hand the postal teller the slip, give him my box number and he or she goes and gets my package.

 

[LowActionHero]

More than once I've had the update say 'on time', then a day late, then 2 days late maybe 3. Then they move the delivery date and say it's on time again .

 

[Turbo Sparky]

Oof!
Been there dude. Both with FedEx and USPS.
USPS: Had to have an original document sent from South Korea to Florida by the end of a week. Person in ROK went to a USPS station aboard an Army installation, at the USPS office. Paid for and was assured that with air mail, insurance, and blah blah that it would arrive in Florida in 72 hrs or less... 7 weeks later...
-ring ring-
"...we found your parcel...regional sort could not read the parcel numbers..."
"...but my address is there..."
*crickets*
"...it is scheduled to arrive tomorrow."
{Arrives, and ALL is legible and digitally printed}
But then again, I have received packages, in Europe sent from Seattle...in 5 days, regular shipping... and received a cab from UK, via FedEx International in 22 hours.
But only once did FedEx local do the dump-n-dash...Ring Ring suckers, and the description of the driver...yes, the bell was rang, was walking to the door, opened it, tag on door, driver was already putting his lap belt on...
Man do I feel your pain dude!
...i need to find a quiet place for a bit, BP at 3,000,000/40 HR 250...deep breaths...slow...ahh, that's it...)

 

[keyboardguy]

For the last several years, anything like hi-fi gear, bass gear, big things, I get delivered and held at the FedEx Print Center near me. Most people have one in a strip mall within a few miles. Just like Starbucks and Taco Bell.

Makes my life much more manageable.

Didn't know you could have it delivered to a Fedex office... Great Idea

 

[tradernick]

Gotta chime in for FedEx Express. I will never use any other courier if it's important. Have you tried calling UPS lately?

I spoke to them for 30 minutes today. All they ever say is 'We don't know what 'they' are going to do'. 'They' in this case is the owner of the UPS store, which, as a franchise, apparently has nothing to do with UPS.

 

[JTE]

After managing a guitar store for 11 years, I spent 20 years in third-party logistics (3PL). Based on that there are not enough words in English to describe the putridness that is UPS. They are by far the absolute worst of FedEx, USPS, DHL, and UPS. The difference is not that they screw up more than the others. It's that they absolutely NEVER take responsibility. Drove a truck over a box from Guild and the box didn't even get out of the first transfer point, nor did they tell Guild. It sat in the UPS facility for two weeks until Guild requested formal trace. And said it wasn't their fault as the Pilot Bass (inside a well constructed hard case) had "insufficient packaging". Fender sent is a bunch of instruments one day (about 25). The UPS drive put them on the lawn in front of the store about an hour or so before we opened. Had I not gone in early that day who knows what would have been stolen.

One of our 3PL customers, one of the major manufacturers of tractors, harvesters, etc. used UPS for small goods shipments to and from our packaging facility. We had multiple shipments destroyed by trucks driving over them. The box would come in with tire tracks on it, and UPS always, always said it was again "insufficient packaging". When one of the five contracted operations in our building complex moved to a new location, the customer sent a message to all the shipping companies (FedEx, DHL, UPS, USPS) that anything consigned to that customer at our address should be routed to a new address for consolidation and forwarding to their new location. FedEx, DHL, and USPS got it right. UPS decided that meant ANYTHING consigned to our complex (we had five suites and this change only affected one) was to be rerouted- our payroll (back in the day of paper checks) for two weeks was days late due to UPS rerouting. Ordered a book to be sent to my house. It never showed up, seller reshipped it. UPS said it had been delivered a week before. While I'm at home I hear a thump on the front porch, go out to see a UPS truck peeling out, and the package they claimed was delivered a week ago was in front of the door. And every time I went through the torture of calling the jackasses, it's never their fault, they can't do anything to resolve it, and I should stop calling.

Ordered a book for my wife, drive leaves the "we will redeliver tomorrow" sticker on the door. It doesn't show up. I call and am told our address is in an area where they don't make second attempts, but automatically route it to the UPS Store- except that will take three to four business days. I live a mile from the UPS depot and they knew where the package was, but they wouldn't/couldn't even allow me to go there and pick it up right away. I had to wait for tracking to show it available for PU at the UPS store... I hate and despise UPS.

 

[Honkey tonk]

Granted they are not perfect, but please consider the job they do . The amount of parcels matched with the number of addresses and the time given, I can tell you that the people that do these jobs are for the most part ,
Hard working individuals.

 

[Wiremessiah]

So ya order something online. You wait all damn day for the fed ex driver to show up. 5 o’clock in the afternoon you check the status and it says “customer unavailable”.
Bull freaking crap. I’ve been home since 7am. This morning. This is an every time thing with fed ex here. They suck

guess it depends on the area/driver, but i have had the exact same experience with my driver. I just bought a moog minifooger delay, waited all day and he didn't even try to deliver it the first day, not even a notice. The second day, again waited all day, no notice, no delivery, so I called, and they made him come back, he gave some BS excuse about the apt number, which was on the box if he bothered to look at it.

UPS uses USPS here for the final leg, which is way better, often UPS will be in the mailbox, both are highly reliable at least here

 

[Jeff Elkins]

Whenever I buy a bass, especially a lesser expensive one I insist on anybody but FedEx because they require a signature, which is ridiculous..And I also insist on not requiring a signature anyway, but I also live in a safe subdivision and nobody will steal it and if they do, I have a front door camera. Twice in the past I had the same thing happened to me and I called them fuming stating that I was home all day. Ever since then, I have requested the seller to ship to the FedEx pickup center and go there at my convenience..

If you buy a bass from me, especially an expensive one, it’s going to be delivered by FedEx Ground (or Express if you pay for that) to your PayPal-verified address OR a FedEx Center. But either way, I’m going to require you to sign for it. That’s for me, not FedEx to decide. Your camera doesn’t protect me from a claim of non-delivery. And I live in a nice, safe area too, but I’ve had porch and car items stolen by opportunists. And the only trouble I ever had shipping was to an unverified address at the request of the buyer.

OP: My local FedEx guys rock, drivers and FedEx Office workers, too. But I know not everyone shares my experience. Sorry for your trouble!

 

[glocke1]

Though I've seen UPS and USPS pull that trick too. Late in the day, running behind, they don't even attempt delivery, they just throw the tag in the mailbox...

USPS did that the other day with an amazon delivery.

Tuesday the tracking info said "delivered to customers mailbox"...Wasn't there Tuesday, than wednesday I saw them actually put it in there.

 

[beans-on-toast]

I did exactly that. fedex cust service told me they have no way to contact the drivers. Which may or may not be true with the contractor drivers, I don't know.

You did what you could.

I've only had FedEX drivers, no contractors. I have an account with them, signature is always required. I receive packages once or twice a week, sometimes more, so the drivers know that we are available. Maybe this makes a difference.

 

[Medicine Man]

My wife buys so much crap from amazon I'm on all the delivery guys normal route. Never have problems with any of the 3. (Disclaimer: Not a cost effective solution.)

 

[ELG60]

I, on the other hand, have very little trouble with UPS. Over the past 25 years, they have been delivering large boxes of product for one of my businesses to my house on a semi-weekly basis. I can count on one hand, the times wherein it hasn't gone smoothly and/or on time. That being said, I do give my driver (Bob for the last 4-5 years) a Christmas card every year with a hundred dollar bill inside.

I have my basses delivered via FedEx Ground to my office. Haven't run into any issues yet. (knock on wood)

I did ship a large package of documents from Key West to my office in Central FL via USPS Express Mail (next-day delivery) It took something like 14 or 18 days to arrive iirc, wet and mangled... We lost that account worth quite a bit...got my $51 back though...so there's that.

 

[songwriter21]

If no one's mentioned it, and if you don't work at home, I suggest having everything go to your workplace's business. They seem to take way more priority with businesses than residences.