Not to throw a wrench in the works, but the few times I've contacted Dingwall, I felt I got the cold shoulder. Bums me out because I'm a full time pro player and my Super JP/4 is my favorite bass I've ever owned (bought it used). So, I'm not taking away from the quality of the basses as I find them to be so great. But as a dude who always plays 200+ gigs a year, I felt a bit snubbed when I had any questions or requests. That being said, I'll probably never sell my Super JP
That has to be the very first time I hear a negative comment about Dingwall's customer service, but that been said I don't know what you were asking and who, there are different department that are busy dealing with different issues, there is a technical department with the email being [email protected] , which I have used in the past asking for wiring schematics and the response was fast, as well as sales and availability query department through Barry Lamb, I won't give his email, but there is one for clients to use, and of course there is a Dingwall owner's forum with a section called Ask Sheldon and another called Ask Barry at the following links:
Ask Sheldon: Invalid Link Removed
Ask Barry: Invalid Link Removed
I doubt any of the above channels would have lead you to have got the "cold shoulder treatment" being this business is their livelihood, it would go against their principal interest.
What was it exactly that you were asking them anyway?
I asked Sheldon if he would consider a carbon fiber instrument, he very politely told me where to get off haha! Still love him like a brother and I live miles away from the Canadian factory.
I need to take a better-focused picture than this one:
Bronze brother is pre-op, being prepped to receive the donor organ for buffering a volume control (between the pickup and the input to the selector switch) for the bridge pickup:
